Chapter 12

Question 1

A user set the resolution in Windows too high resulting in a scrambled distorted
display. What should you do?
❍ A. Upgrade the video driver.
❍ B. Boot into low resolution mode.
❍ C. Boot into the recovery console.
❍ D. Check the video connections.

Answer 1

❍ B. Boot into low resolution mode.

Question 2

You are troubleshooting a video issue. Which utility should you use?
❍ A. Regedit
❍ B. Msconfig
❍ C. Dxdiag
❍ D. Task Manager

Answer 2

❍ C. Dxdiag

Question 3

You receive a computer that has a broken on-board DVI connector. What should
you attempt first?
❍ A. Replace the motherboard.
❍ B. Replace the DVI connector.
❍ C. Install a video card.
❍ D. Use an adapter.

Answer 3

❍ C. Install a video card.

Question 4

You just replaced a video card in a PC with another card from a different manufacturer.
However, the driver installation does not complete. What should you do first?
❍ A. Install the driver again.
❍ B. Locate the latest version of the driver.
❍ C. Roll back the driver.
❍ D. Install the original video card.

Answer 4

❍ C. Roll back the driver.

Question 5

A customer has a PC with a sound card that is emitting a red light out of one
port. What is happening?
❍ A. The sound card is about to fail.
❍ B. The sound card is defective.
❍ C. The optical cable is not connected to the sound card.
❍ D. That is the normal sound card LED.

Answer 5

❍ C. The optical cable is not connected to the sound card.

Question 6

A user complains that speakers are connected to the PC but are not playing
audio. What should you do first?
❍ A. Move the speaker cable to another jack on the sound card.
❍ B. Move the speaker cable to the headphone jack on the optical drive.
❍ C. Reinstall the sound drivers.
❍ D. Install a new sound card

Answer 6

❍ A. Move the speaker cable to another jack on the sound card.