Chapter 4

Question 1

You suspect a problem with a memory module; what should you do first?
❍ A. Replace the module with a new one.
❍ B. Install more RAM.
❍ C. Clean the RAM slot.
❍ D. Test the RAM with MemTest86

Answer 1

❍ C. Clean the RAM slot.

Question 2

If a BSOD occurs, what should you do?
❍ A. Replace all the RAM.
❍ B. Re-install the operating system.
❍ C. Check the RAM settings in the BIOS.
❍ D. Wait for it to happen again.

Answer 2

❍ D. Wait for it to happen again.

Question 3

You just upgraded a PC’s motherboard and CPU. However, when you turn the
computer on, it will not POST. What should you do first?
❍ A. Check that the system hasn’t overheated.
❍ B. Check if the RAM is properly seated.
❍ C. Check that the OS was installed properly.
❍ D. Check if the mouse and keyboard are connected properly.

Answer 3

❍ B. Check if the RAM is properly seated.

Question 4

You just investigated a computer that is suffering from intermittent shutdowns.
You note that the RAM modules are overheating. What is the best solution?
❍ A. Install a heat sink on the memory controller.
❍ B. Install more CPU fans.
❍ C. Install heat sinks on the RAM modules.
❍ D. Install a heat sink on the chipset

Answer 4

❍ C. Install heat sinks on the RAM modules.

Question 5

You just installed new, compatible RAM into a motherboard, but when you boot
the computer it does not recognize the memory. What should you do?
❍ A. Flash the BIOS.
❍ B. Replace the RAM.
❍ C. Upgrade the CPU.
❍ D. Add more RAM.

Answer 5

❍ A. Flash the BIOS.