Chapter 10

Question 1

Which Windows Update option is not recommended?
❍ A. Download Updates but Let Me Choose Whether to Install Them
❍ B. Install Updates Automatically
❍ C. Never Check for Updates
❍ D. Check for Updates but Let Me Choose Whether to Download and
Install Them

Answer 1

❍ C. Never Check for Updates

Question 2

Where can you find out the latest service pack that is used by Windows Vista?
(Select all that apply, 2 apply)
❍ A. System window
❍ B. System Properties window
❍ C. System Information
❍ D. System Tools

Answer 2

❍ A. System window

❍ C. System Information

Question 3

In Windows 7, where would you go to modify how you are alerted to updates?
❍ A. Click Start > Windows Update; then click the Change settings link.
❍ B. Click Start > Control Panel; then select Classic view, and double-click
Automatic Updates.
❍ C. Click Start; then right-click My Computer and select Properties.
❍ D. Click Start > Windows Update; then click the Check for updates link.

Answer 3

❍ A. Click Start > Windows Update; then click the Change settings link.

Question 4

Which program removes temporary files?
❍ A. Disk Backup
❍ B. Disk Cleanup
❍ C. System Restore
❍ D. Disk Defragmenter

Answer 4

❍ B. Disk Cleanup

Question 5

If there is less than 15 percent free space within a volume, how would a user
defragment it in Windows?
❍ A. With Disk Defragmenter
❍ B. With the command defragment -f
❍ C. With the command defrag -f
❍ D. With a third-party tool

Answer 5

❍ C. With the command defrag -f

Question 6

Which program in Windows Vista creates a Complete PC Backup?
❍ A. Backup Status and Configuration
❍ B. NTBackup
❍ C. ASR
❍ D. System Restore

Answer 6

❍ A. Backup Status and Configuration

• NTBackup = XP Program that backs up individual files
• ASR = Automated System Recovery
• System Restore = Creates restore points

Question 7

Where would you go in Windows 7 to enable System Restore? (Select the best
answer.)
❍ A. System Properties window
❍ B. Advanced Protection tab of the System Properties window
❍ C. Task Manager
❍ D. System Protection tab of the System Properties window

Answer 7

❍ D. System Protection tab of the System Properties window

Question 8

Which program in Windows 7 allows you to backup files?
❍ A. Backup Status and Configuration
❍ B. Backup and Restore
❍ C. NTBackup
❍ D. System Restore

Answer 8

❍ B. Backup and Restore

Question 9

Which program in Windows 7 should not be used to backup data?
❍ A. Backup Status and Configuration
❍ B. Backup and Restore
❍ C. Shadow Copy
❍ D. NTBackup

Answer 9

❍ C. Shadow Copy

Question 10

One of your customers complains that applications take a long time to load and
that the LED light on the front of the computer is constantly blinking. What is the
most likely cause?
❍ A. The power supply is faulty.
❍ B. The processor is faulty.
❍ C. The motherboard is sending faulty signals to the LED.
❍ D. The file system is fragmented.

Answer 10

❍ D. The file system is fragmented.

Question 11

Which of the following is accomplished by defragging a disk?
❍ A. File sectors are made contiguous.
❍ B. The disk is checked for errors.
❍ C. The MBR is rewritten.
❍ D. The pagefile size is increased

Answer 11

❍ C. The MBR is rewritten.