Chapter 15

Question 1

A user can receive e-mail but cannot send any. Which protocol is not configured
properly?
❍ A. POP3
❍ B. FTP
❍ C. SMTP
❍ D. SNMP

Answer 1

❍ C. SMTP

Question 2

Which of the following requires a Windows-created password to gain access to?
❍ A. Workgroup
❍ B. Client/Server
❍ C. HomeGroup
❍ D. Domain

Answer 2

❍ C. HomeGroup

Question 3

You want to connect to a share on \server1\data-share. What should you use to
accomplish this?
❍ A. HomeGroup.
❍ B. Right-click the folder and select Share with.
❍ C. Ipconfig.
❍ D. Net use.

Answer 3

❍ D. Net use.

Question 4

Which tab of Internet Options would you go to if you wanted to configure a
Proxy Server?
❍ A. General
❍ B. Security
❍ C. Connections
❍ D. Advanced

Answer 4

❍ C. Connections

Question 5

Which of the following commands will display the MAC address of a computer?
❍ A. Ping
❍ B. Netstat
❍ C. Ipconfig/all
❍ D. Ipconfig/renew

Answer 5

❍ C. Ipconfig/all

Question 6

Which command will ping continuously?
❍ A. Ping /?
❍ B. Ping –t
❍ C. Ping –l
❍ D. Ping –n

Answer 6

❍ B. Ping –t

Question 7

Which command will show the path of routers between your computer and a
web server?
❍ A. Ping
❍ B. Ipconfig
❍ C. Tracert
❍ D. NBTSTAT

Answer 7

❍ C. Tracert

Question 8

You need to map a network drive to a share named data1 on a computer named
Jupiter-Server. You want to use the J: drive letter. What syntax should you use if
you were to do this in the Command Prompt?
❍ A. net use J: \Jupiter-Server\data1
❍ B. net use J \Jupiter-Server\data1
❍ C. net use Jupiter-Server\J\data1
❍ D. net use J: \Jupiter-Server\data1

Answer 8

❍ A. net use J: \Jupiter-Server\data1

Question 9

A user complains that the computer is not connecting to the network. What
should you check first?
❍ A. Ipconfig/all
❍ B. Ping the router
❍ C. Patch cable
❍ D. Network drivers

Answer 9

❍ C. Patch cable

Question 10

One computer loses connectivity. All connectors and settings appear to be correct.
What tool should you use to fix the problem?
❍ A. Multimeter
❍ B. PSU tester
❍ C. Loopback plug
❍ D. Cable tester

Answer 10

❍ D. Cable tester

Question 11

One of your customers no longer has access to a frequently accessed website.
You ping another computer and the router on the network successfully. What
should you do next?
❍ A. Check the IP configuration.
❍ B. Ping the website.
❍ C. Update the OS.
❍ D. Update the AV software

Answer 11

❍ B. Ping the website.

Question 12

A user moves a laptop from one office to another. The patch cable and the network
adapter do not appear to be working properly at the new office. The cable
is plugged in correctly and tests okay when checked with a patch tester. What
should you do first?
❍ A. Check if the port on the switch is enabled.
❍ B. Update the network adapter driver.
❍ C. Replace the patch cable with a crossover cable.
❍ D. Make sure the network adapter is compatible with the OS.

Answer 12

❍ A. Check if the port on the switch is enabled.