Chapter 5.1

Question 1

What are objective performance measure?

Answer 1

an objective performance measure usually is a quantitative count of the results of work such as sales volume, complaint letters or output.

Question 2

what are judgemental performance measures?

Answer 2

judgemental performance measures are evaluations made of the effectiveness of an individuals work behavior.

Question 3

what are hands-on performance measures?

Answer 3

hands-on performance measurement is a type of measurement that requires an employee to engage in work-related tasks. Usually including constructed simulations of central or critical pieces of work.