Chapter 4 - EMPOWERING THE CLIENT Flashcards
Who was the first African American to play Major League Baseball?
Jackie Robinson
Signed by Brooklyn Dodgers General Manager Branch Rickey in 1945.
What advice did Branch Rickey give Jackie Robinson?
Turn the other cheek
Rickey warned Robinson that he would face considerable racist hatred.
What moment uplifted Jackie Robinson during a difficult game?
Pee Wee Reese’s encouragement
Reese told Robinson he believed in him and predicted he would go into the Hall of Fame.
Define empowerment in the context of coaching.
Clients discover, claim, and stand by their own power
Coaches create a climate that encourages this process.
What is the role of a coach in the empowerment process?
Create a climate that encourages clients to be powerful
Coaches help clients identify blocks to their internal power.
What analogy is used to describe obstacles in life coaching?
Boulders in a whitewater rafting trip
Obstacles cannot always be avoided; the key is not to get stuck.
How does Robert Hargrove define masterful coaching?
Empowering people to create a future they truly desire
Based on unearthing what they passionately care about.
What is the difference between power and force in coaching?
Power comes from within; force is aggressive
Claiming personal power does not mean becoming forceful.
What does Carl Jung’s shadow archetype represent in coaching?
Unrealized strengths, gifts, and abilities
Coaches help clients uncover these hidden resources.
What is the desired outcome of a coaching session?
Clients feel more capable, competent, empowered, and clear
Sessions should boost self-esteem and motivation.
What major obstacles prevent clients from achieving their potential?
Inner critics, gremlins, and internal voices
These challenge clients’ belief in themselves.
Fill in the blank: The major block to creativity is the _______.
inner critic
This critic incorporates standards of perfection from the outside world.
What happens when courage and creativity are released, according to Julia Cameron?
Energy builds and creates its own momentum
This energy attracts support for projects.
What are the signs that a coaching session is effective?
Heightened motivation and increased energy
Clients feel more empowered to take action.
When do coaches focus on empowering clients?
When clients are discouraged or encounter obstacles
Coaches help clients recognize and leverage their strengths.
List the six types of conversations described by Ellis.
- Sharing
- Debriefing
- [additional types to be included in the next flashcards]
Each type serves a different purpose in coaching.
What is the purpose of sharing in a coaching conversation?
To communicate the essence of who you are and how you feel
Sharing is a heartfelt snapshot that creates connection.
What is the difference between sharing and debriefing?
Sharing is about the present moment; debriefing is about past actions
Debriefing summarizes what has occurred since the last session.
What is the difference between sharing and debriefing?
Sharing is about who someone is in the moment, while debriefing is a detailed report of what someone has been doing since the last session.
Debriefing answers the who, what, where, when, and how questions.
What are the benefits of debriefing for clients?
- Learn from recent history
- Forgive mistakes and celebrate successes
- Set goals
Debriefing helps clients review what worked and what didn’t.
How can clients debrief?
- With significant others
- In private (journaling, tape recording)
- Talking out loud to themselves
Regular debriefing can be encouraged.
What is the purpose of clearing in conversation?
Clearing is a release of feelings, allowing clients to express emotions about a topic until they feel relieved.
Clearing is not intended as catharsis; it’s about expressing and releasing.
What distinguishes discussion and debate from dialogue?
Discussion and debate focus on expressing views and opinions, while dialogue aims for deeper understanding and flowing through ideas.
David Bohm contrasted these concepts, emphasizing the importance of listening in dialogue.
What should be the focus in a coaching context during discussion and debate?
The focus should be on creating deeper thinking rather than determining right or wrong.
Coaches should remain open-minded and playful during debates.
What is the essence of teaching in a coaching context?
Teaching occurs when one shares knowledge with the intention of helping others learn, but it should be approached cautiously in coaching.
Coaches should clarify when they shift into teaching mode.
What defines a coaching conversation?
A coaching conversation explores what clients want in the future and how to achieve it without giving or receiving advice.
This type of conversation focuses on transformation and new actions.
What is the first skill for empowering clients?
Focusing on Strengths
This involves helping clients recognize and articulate their strengths while addressing weaknesses.
How does acknowledging and endorsing clients benefit them?
It helps clients feel recognized for their qualities and accomplishments, boosting their motivation and energy.
Acknowledgment should be specific and focused on deeper qualities.
What does it mean for a coach to ‘stand for’ their clients?
It means advocating for clients’ goals and desires, reminding them of their potential and dreams.
This support can sustain clients’ energy and focus.
What is the role of reframing in coaching?
Reframing involves changing the perspective on a situation to create new meanings and possibilities.
This helps clients see challenges in a different light.
What does it mean to stand for a client in coaching?
It means to sustain clients’ energy and focus, calling forth their latent creativity, and supporting their dreams and desires.
Standing for involves reminding clients of what they want and affirming their ability to achieve it.
Define reframing in the context of coaching.
Reframing is putting something in a new frame to offer a different perspective, helping clients consider new possibilities for their current stories.
It involves shifting clients’ attention to a new perspective or view.
What is the risk associated with using a specific reframe that works well?
It can become a cliché, losing its power and effectiveness.
An example is the phrase ‘reframe problem into opportunity’ often used in business.
How can a coach avoid making a reframe a cliché?
By finding unique ways to reframe and not relying on overused phrases or concepts.
This ensures the reframe remains powerful and relevant.
What is the concept of meta-view in coaching?
Meta-view is taking a big-picture perspective on a situation, providing clients with a broader understanding of their issues.
It helps in reframing the client’s experience.
How can perspective taking assist clients in coaching?
It allows clients to generate multiple frames or perspectives, expanding their options and understanding of their situations.
This can involve activities like drawing diagrams or asking reflective questions.
What does the phrase ‘never make the client wrong’ mean in coaching?
It means to support the client’s agenda without imposing the coach’s perspective or judgment, fostering a non-judgmental environment.
This aligns with Carl Rogers’s concept of unconditional positive regard.
What is the role of possibility thinking in coaching?
It involves exploring alternatives and potential solutions with clients, helping them to see beyond their habitual thinking and acting patterns.
This can lead clients to recognize blocks they have been living with.
What is shadow coaching?
Shadow coaching is the process of reviewing a coaching call with a trusted mentor or buddy coach to gain perspective and identify personal blocks.
It is part of reflective practice to enhance coaching skills.
Fill in the blank: Reframing helps clients see issues as _______ rather than failures.
opportunity
True or False: The use of clichés in reframing is encouraged in coaching.
False
What can a coach ask to help shift a client’s perspective?
Questions like ‘What would your role model do in this situation?’ or ‘What will be important about this situation 10 years from now?’
These questions encourage deeper reflection and consideration of alternative viewpoints.
What is the importance of maintaining a variety of coaching tools?
Using a wide range of tools supports the coach in being adaptable and masterful, avoiding over-reliance on a single technique.
It enhances the effectiveness of the coaching process.
