Chapter 4 Communications and Documentation Flashcards
_________ uses various communication techniques and strategies, both verbal and nonverbal, to encourage patients to express how they are feeling and to achieve a positive relationship with the patient.
therapeutic communication
When you consider your own cultural values as more important when you are interacting with people of a different culture, you are displaying _____________.
ethnocentrism
What type of radio is installed in the ambulance?
Two-Way Radio
What is the function of a repeater?
to extend the range of radio signals.
What is the agency that regulates radio operations in the United States?
Federal Communications Commission (FCC)
You are assessing a 75 year old woman with mild shortness of breath. As you are asking her questions about her chief complaint and medical history, you progressively move closer and closer to her. In doing this, it is important to remember that:
A. placing yourself in the patient’s personal space is relaying to her that you can be trusted.
B. as you physically get closer to the patient, a greater and greater sense of trust must be established.
C. it is necessary to enter an older person’s intimate space because the elderly are typically hearing impaired.
D. a patient’s personal space should not be violated, regardless of any barriers that might hamper communication.
B. as you physically get closer to the patient, a greater and greater sense of trust must be established.
When you are communicating with an older patient, it is important to remember that:
A. your questions should focus exclusively on the patient’s obvious problem.
B. most older people think clearly and are capable of answering questions.
C. hostility and confusion should be presume to be due to the patient’s age.
D. speaking loudly and distinctly will ensure that the patient can hear you.
B. most older people think clearly and are capable of answering questions.
The official transfer of patient care does not occur until the EMT:
A. gives a radio report to the receiving medical facility.
B. notifies the admitting clerk of the patient’s arrival at the hospital.
C. informs dispatch of the patient’s arrival at the emergency department.
D. gives an oral report to the emergency roomy physician or nurse.
D. gives an oral report to the emergency roomy physician or nurse.
Which of the following statement is not appropriate to document in the narrative section of a PCR?
A. “General impression revealed that the patient was intoxicated.”
B. “Significant damage was noted to the front end of the vehicle”
C. “The patient admits to smoking marijuana earlier in the day”
D. “After oxygen was administered, the patient’s breathing improved”
A. “General impression revealed that the patient was intoxicated.”
Which of the following has the weakest transmission signal and, as a result, is least likely to be heard by the party being called?
A. multiplex base station
B. Land-base repeater station
C. Mobile repeater station
D. HAndheld portable radio
D. HAndheld portable radio
General guidelines for effective radio communications include all of the following, except:
A. speaking in a clear, calm, monotone voice.
B. acknowledging a transmission as soon as possible.
C. using 10 codes to ensure radio traffic confidentiality.
D. holding the microphone about 2 to 3 inches from your mouth.
C. using 10 codes to ensure radio traffic confidentiality.
When obtaining patient care orders from a physician via a two-way radio, it is important to remember that:
A. the physician’s instructions are based on the information you provide.
B. the use of 10 codes is an effective method of communication.
C. all orders should be carried out immediately and without question.
D. the physician might or might not be located within your service area.
A. the physician’s instructions are based on the information you provide.
Which of the following statements regarding standing orders is correct?
A. Standing orders have less legal authority than orders given via radio.
B. Standing orders require you to contact medical control first before providing an intervention
C. Standing orders only highlight the care that you may provide.
D. Standing orders should be followed when physician contact is not possible.
D. Standing orders should be followed when physician contact is not possible.
You and your partner are attempting to resuscitate a middle-aged female in cardiac arrest. Because of the remote geographic location, you are unable to contact medical control. What should you do?
A. perform CPR only and initiate immediate transport.
B. make continuous attempts to contact medical control.
C. ask the husband if he wants to continue resuscitation.
D. follow locally established protocols or standing orders.
D. follow locally established protocols or standing orders.
Ethnocentrism is defined as:
A. understanding that people from different cultural backgrounds respond to pain and stress differently.
B. suspecting that a person has an ulterior motive based on the tone of his or her voice when answering question.
C. subconsciously forcing your cultural values onto a patient because you believe that your own values are more acceptable.
D. considering your own cultural values as more important when interacting with people of a different culture.
D. considering your own cultural values as more important when interacting with people of a different culture.
Calming and reassuring an anxious patient can be facilitated by:
A. maintaining eye contact with the patient whenever possible.
B. using medical terminology to ensure the patient understands.
C. positioning yourself at a level that is higher than the patient.
D. withholding unpleasant information until arrival at the hospital.
A. maintaining eye contact with the patient whenever possible.
In which of the following manners should you act and speak with a patient?
A. passive
B. authoritative
C. loud and official
D. calm and confident
D. calm and confident
Communicating with hearing-impaired patients can be facilitated by doing all of the following, except:
A. shining a light on your face when you are in a darkened environment.
B. elevating the tone of your voice and exaggerating word pronunciation.
C. placing yourself in a position to ensure that the patient can see your lips.
D. providing pen and paper if the patient prefers to write his or her response.
B. elevating the tone of your voice and exaggerating word pronunciation.
When communicating with a visually impaired patient, you should:
A. determine the degree of the patient’s impairment.
B. expect the patient to have difficulty understanding.
C. recall that most visually impaired patients are blind.
D. possess an in-depth knowledge of sign language.
A. determine the degree of the patient’s impairment.
The patient care report (PCR) ensures:
A. availability of research data.
B. legal protection.
C. quality assurance.
D. continuity of care.
D. continuity of care.
All information recorded on the PCR must be:
A. typewritten or printed.
B. considered confidential.
C. a matter of public record.
D. reflective of your opinion.
B. considered confidential.
A patient’s refusal of EMS treatment and/or transport must be:
A. an informed refusal.
B. authorized by a judge.
C. reported to the police.
D. witnessed by a notary.
A. an informed refusal.
Which of the following incidents does not require a report to be filed with local authorities?
A. spousal abuse
B. animal bites
C. cardiac arrest
D. gunshot wounds
C. cardiac arrest
Any radio hardware containing a transmitter and a receiver that is located in a fixed location is called a:
A. repeater
B. multiplex
C. mobile radio
D. base station
D. base station
