Chapter 24: Communication (Exam 2)

Question 1

Developing communication skills requires: (5)

Answer 1

Critical thinking

Perseverance and creativity

Self-confidence

Humility

Integrity

Question 2

Thinking is influenced by perception (5)

Answer 2

5 senses

Culture

Education

Perceptual bias

Emotional intelligence

Question 3

Levels of Communication (5)

Answer 3

Intrapersonal (self-talk)

Interpersonal (one on one with another)n

Small group

Public

Electronic

Question 4

Forms of VERBAL communication:(6)

Answer 4

Spoken or written words

Vocabulary

Denotative and connotative meaning (shade or interpretation)

Pacing

Intonation

Clarity and brevity

Timing and relevance

Question 5

Forms of NONVERBAL communication: (7)

Answer 5

Includes the 5 senses and everything that DOES NOT involve SPOKEN/WRITTEN WORDS

Personal appearance

Posture and gait

Facial expression

Eye contact

Gestures

Sounds

Personal space

Question 6

Metacommunication:

Answer 6

broad term that refers to all factors that influence communication

Question 7

Interpersonal variables:

Answer 7

factors within both the sender and receiver that influence communication

cultural sensitivity enables you to explore the interpersonal variables (values, emotions, developmental level, etc)

Question 8

Preinteraction phase consists of:

Answer 8

Before meeting a patient

Review available data, including the medical and nursing history

Talk to other caregivers who have information about the patient

Anticipate health concerns or issues that arise

ID a location and setting that fosters comfortable, private interaction

Plan enough time for the initial interaction

Question 9

Orientation phase consists of:

Answer 9

When the nurse and patient meet and get to know one another

Set the tone for the relationship

Recognize that the INITIAL relationship is often SUPERFICIAL, UNCERTAIN and TENTATIVE

Expect the patient to test your competence and commitment

Assess patient’s health status

Prioritize patients problems and ID their goals

Question 10

Working phase consists of:

Answer 10

When the nurse and patient work together to SOLVE PROBLEMS and ACCOMPLISH GOALS

Encourage and help patient express feelings about his or her health

Encourage/help with patient self-exploration

Encourage and help patient set goals

Question 11

Termination phase consists of:

Answer 11

During the ending of the relationship

• Evaluate goal achievement with patient
• Reminisce about the relationship with the patient
• Achieve a smooth transition for the patient to other caregivers

Question 12

Techniques to help with lateral violence (workplace bullying)

Answer 12

Address the behavior when it occurs in a calm manner

Describe how the behavior affects your functioning

Ask for the abuse to stop

Notify the manager to get support for the situation

Make a plan for taking action in the future

Document the incidences in detail

Question 13

Elements of professional communication (6):

Answer 13

Appearance, demeanor and behavior

Use of names

Autonomy and responsibility

Courtesy

Trustworthiness

Assertiveness

Question 14

Therapeutic communication techniques:

Answer 14

Active listening

Sharing observations

Sharing empathy

Sharing hope

Sharing humor

Sharing feelings

Using touch

Using silence

Providing information

Clarifying

Focusing

Paraphrasing

Validation

Asking relevant questions

Summarizing

Self-disclosure

Confontation