Chapter 24: Communication

Question 1

Emotional intelligence:

Answer 1

an assessment and communication technique that allows nurses to better understand and perceive the emotions of themselves and others

uses self-awareness, motivation, empathy and social skills to build therapeutic relationships with patients

Question 2

Intrapersonal communication

Answer 2

SELF-TALK

used to develop self-awareness and positive self-esteem that enhances appropriate self-expression

Question 3

Interpersonal communication:

Answer 3

ONE-ON-ONE interaction between a NURSE and ANOTHER PERSON that occurs FACE-TO-FACE

Most common, heart of nursing practice

Question 4

Small-group communication:

Answer 4

usually goal directed and requires an understanding of group dynamics

Question 5

Circular transactional model includes:

Answer 5

referent

sender and receiver

message

channels

context or environment

Question 6

Referent:

Answer 6

motivates one person to communicate with another

sights, sounds, sensations, perceptions and ideas are examples of cues that initiate the communication process

Question 7

Interpersonal variables:

Answer 7

factors within both the sender and receiver that influence communication

cultural sensitivity enables you to explore the interpersonal variables such as

educational and developmental level

sociocultural background

values and belies

emotions

gender

physical health status

Question 8

Connotative meaning of word:

Answer 8

shade or interpretation of the meaning of a word influenced by the thoughts, feelings or ideas that people have about that word

Question 9

Metacommunication:

Answer 9

broad term that refers to all factors that influence communication

Question 10

Phases of the Helping relationship:

Answer 10

Preinteraction Phase

(before meeting the patient)

Orientation Phase

(When the nurse and patient meet and get to know one another)

Working Phase

(When the nurse and patient work together to solve problems and accomplish goals)

Termination phase

(During the ending of the relationship)

Question 11

Motivational interviewing:

Answer 11

technique that holds promise for encouraging patients to share their thoughts, beliefs, fears and concerns with the aim of changing their behavior

can potentially invoke change talk which links to improved patient outcomes

Question 12

Elements of professional communication (5)

Answer 12

Courtesy

Use of names

Trustworthiness

Autonomy and responsibility

Assertiveness

Question 13

Therapeutic communication techniques are:

Answer 13

specific responses that encourage the expression of feelings and ideas and

convey acceptance and respect