Chapter 20 Flashcards
who do you handle the problem of growth
created formal organizations
formal organization
synonymous with rational organization, a group created to pursue definite goals
how are formal organizations procedures designed
designed and evaluated in terms of effectiveness in achieving goals
bureaucracy
a component of formal organizations where rules and ranked position are used to achieve efficiency
functional specialization
specialize into divisions and specialize tasks
in bureaucracy there are
clear lines of hierarchy and authority
what are decisions based on
rational rules, aimed at effectively achieving goals
how are activities conducted
in writing and record keeping
how are managers appointed
based on merit, expert training of managers
dysfunctions of bureaucracy
stifles creativity, promotes people to their level of incompetence (peter principle), can discriminate against minorities and foster reverse discrimination, impersonal
oligarchy
a bureaucracy ruled by a few
In an oligarchy where do people look for direction
to those in positions of power
What do people in an oligarchy work hard for
to maintain their positions of power
what is the focus of the rational system approach
goal attainment
what are goal-orientated organizations
bureaucracies
