Chapter 2: Basics of Communication

Question 1

Who started the communication theory

Answer 1

C.E. Shannon

Question 2

five elements of communication

Answer 2

source
sender
channel
receiver
destination

Question 3

Communication reqeuires

Answer 3

sender
message
receiver

Question 4

Types of communication

Answer 4

• verbal and written communication
• nonverbal communication
• aggressive communication
• assertive communication
• social communication

Question 5

therapeutic communication requires active…

Answer 5

listening / listening between the lines

Question 8

Neurolinguistic Programming (NLP)

Answer 8

• method of framing statements
• therapeutic

Question 9

humans communicate in 3 basic ways

Answer 9

auditory
visual
tactile

Question 10

communication challenges

Answer 10

hearing impaired
visually impaired
having a laryngectomy
language differences
aphasic/dysphasic

Question 11

nontherapeutic communication

Answer 11

• blocks to therapeutic communication impede effective communication, often due to using he “social” communication techniques
• avoid using “why”
• false reassurance/social cliches

Question 12

examples of nontherapeutic communication

Answer 12

minimizing/belittling
false reassurance/social cliches
advising
closed ended questions
agreeing or disagreeing
providing the answer with the question
changing the subject
approving or disapproving

Question 13

techniques of therapeutic communication

Answer 13

• clarifying terms
• reflecting
• open ended questions
• silence
• asking for what you need or want
• identifying thoughts and feelings
• empathy (not sympathy)
• using general leads
• stating implied thoughts and feelings
• giving information (not advice)