Chapter 19: team building

Question 1

teams generally

Answer 1

• provide support and strength in health care
• allow individuals to specialize in different areas and still meet all of the needs of patients
• bring people together for a common cause and purpose
• can be both professional and personal
• promote growth for individuals
• need to be put together carefully

Question 2

characteristics of teams

Answer 2

• 9 characteristics needed to develop and maintain an effective team
• clear an elevating goal

Question 3

clear and elevating goal

Answer 3

• goal has to be clear to all team members
• something the team can take pride in doing
• goal should be something that team members can easily share w/ others

Question 4

results driven structure

Answer 4

• responsibility of the manager
• quality assurance checks
• appropriate resources available
• team performance is evaluated and reworked if necessary
• dynamic team that embraces change to improve service

Question 5

competent team members

Answer 5

• knowledge of teams and willing to participate w/ team: also known as being a “team player”
• expert in a set of skills needed to meet team goals

Question 6

unified commitment

Answer 6

• committed to the process and to the goal
• committed to other team members

Question 7

collaborative climate

Answer 7

• collaboration is defined as the ability to work together
• comfortable, non threatening environment
• decisions made as a group

Question 8

characteristics of teams

Answer 8

• standards of excellence: goal i met w/ excellence
• external support and recognition: administrative support for the team, team is recognized for excellence and relied upon

Question 9

principled leadership

Answer 9

• focused on goal
• focused on team members and their needs
• maintains high levels of personal and professional conduct

Question 10

trust

Answer 10

• requires time
• getting to know team members on a personal level
• develop interpersonal relationships
• giving others the benefit of the doubt
• admit when mistakes are made

Question 11

stages of team development: stage 1

Answer 11

• forming: allowing team members time to get to know each other and develop trust

Question 12

stages of team development: stage 2

Answer 12

• storming: sharing and recognizing different ideas o team members, working through potential problems, and begin moving the group toward its overall goal

Question 13

stages of team development: stage 3

Answer 13

norming: coming together as a cohesive unit

Question 14

stages of team development: stage 4

Answer 14

performing: team is productive and accomplishing goals

Question 15

functional behaviors

Answer 15

• welcome new members
• assist group members in crisis
• group decisions to end meetings on time
• attending meetings andbeing prepared
• keep members informed and up to date
• commitment to celebrate special occasions as a group

Question 16

dysfunctional group behaviors

Answer 16

• distrust because of lack of confidentiality
• unwillingness to take risks
• frank comments taken personally by group members

Question 17

managerial feedback and support

Answer 17

• recognizing and dealing w/ dysfunctional behavior
• sharing observations and expectations
• offering time and support to make changes

Question 18

lpn role

Answer 18

• not always likely to be a manager
• may be asked to chair an important committee
• be open and caring
• always be objective
• share information in an open dialogue

Question 19

understanding the value of team concepts

Answer 19

• performance of teams critical to the overall effectiveness of health care organization
• teamwork is critical to address the diversity of care needed while processing and planning for additional care needs
• collaboration essential in achieving quality work and cost control