Chapter 19 Flashcards
Exam 3
What impacts all management activities?
Communication
How does communication effect management?
Communication impacts all management activities and cuts across all phases of the management process.
What often determines success as a leader-manager?
The ability to communicate effectively often determines success as a leader-manager.
Internal and External Climate in Communication
What does internal climate include?
Includes internal factors such as the values, feelings, temperament, and stress levels of the sender and the receiver
Internal and External Climate in Communication
What does external climate include?
Includes external factors such as the weather, temperature, timing, status, power, authority, and the organizational climate itself
Internal and External Climate in Communication:
What would be considered as part of the external climate?
The organizational climate and culture would be considered part of the external climate of this communication.
Internal and External Climate in Communication:
What would be considered as part of the internal climate?
The sender’s and receiver’s personality and stress levels are components of the internal climate.
Organizational Communication Strategies:
How should communication be?
Communication must be clear, simple, and precise.
Organizational Communication Strategies:
Communication must be clear, simple, and precise. What does this mean?
Communication must be clear, simple, and precise: this requires the sender to adjust the language as necessary to the target audience.
Organizational Communication Strategies:
How should senders be?
Senders should seek feedback whether communication is received.
Organizational Communication Strategies:
How many communication methods should be used?
Multiple communication methods should be used.
Organizational Communication Strategies:
What should not be included in communication?
Unnecessary information should not be disclosed.
Organizational Communication Strategies:
What increases the likelihood that everyone in the organization who needs to hear the message will actually hear it?
Using a variety of communication modes in combination ( for example: in person face to face, via phone call, nonverbal, written, via e-mail) increases the likelihood that everyone in the organization who needs to hear the message will actually hear it.
What are the channels of communication?
Upward
Downward
Horizontal
Diagonal
Grapevine
Channels of communication:
Upward
From subordinate to superior
Channels of communication:
Downward
From superior to subordinate
Channels of communication:
Horizontal
From peer to peer
Channels of communication:
Diagonal
Between individuals at differing hierarchy levels and job classifications
Channels of communication:
Grapevine
Informal, haphazard, and random, usually involving small groups
Channels of Communication #2:
The most informal communication network is often called what?
The most informal communication network is often called the grapevine.
Channels of Communication #2:
How does grapevine communication work? Who does it involve?
Grapevine communication flows quickly and haphazardly among people at all hierarchical levels and usually involves three or four people at a time.
Channels of Communication #2:
In grapevine communication, what is important to know about the sender?
Senders have little accountability for the message, and often, the message becomes distorted as it speeds along.
Channels of Communication #2:
Given the frequency of grapevine communication in all organizations, what must all managers do?
Given the frequency of grapevine communication in all organizations, all managers must attempt to better understand how the grapevine works in their own organization and should seek to understand the patterns and contributors of this pattern of communication as well as who is contributing to it.
Channels of Communication #2:
What can’t be done with grapevine communication?
It cannot normally be dictated into nonexistence, and the manager should avoid using this form of informal communication because messages can be easily distorted
Communication Modes include:
Written
Face-to-face
Telephone
Nonverbal
Types of Communication
Passive
Aggressive
Indirectly aggressive (passive–aggressive)
Assertive