Chapter 12 Flashcards
Exam 2
What are the two broad groups of organizational structures?
- Formal
- Informal
Formal Versus Informal Organizational Structure
Formal: What is there an emphasis on?
Formal: the emphasis is on organizational positions and formal power
Formal Versus Informal Organizational Structure
Formal: What does it provide a framework for?
Provides a framework for defining managerial authority, responsibility, and accountability
Formal Versus Informal Organizational Structure
Formal: What is an example of a formal organizational structure?
Nurse manager report to supervisor –> director of nursing –> chief executive officer. (it’s a linear up and down line)
Formal Versus Informal Organizational Structure
Informal: What is the focus on?
the focus is on the employees, their relationships, and the informal power that is inherent within those relationships
Formal Versus Informal Organizational Structure
Informal: What does it have?
Has its own leaders and communication channel (grapevine)
Formal Versus Informal Organizational Structure
Informal: What kind of communication occurs?
Grapevine” communication is informal and is difficult to control or stop
This type of communication can involve all types of content (negative OR positive)
Formal Versus Informal Organizational Structure
Informal: What modes of communication occur? What kind of control does the organization have over this mode of communication?
Different modes of communication (verbal/electronic)
Organization have no control over it and unable to ban it
Formal Versus Informal Organizational Structure
Informal: How do these types of networks form?
generally natural forming social networks of employee.
Organization Chart
What does it outline?
Maps lines of decision-making authority
Organization Chart
What does it help people understand?
Helps people understand their assignments and those of their coworkers
Organization Chart
What does it help managers and new personnel with?
Reveals to managers and new personnel how they fit into the organization
Organization Chart
What does it contribute to?
Contributes to sound organizational structure
Organization Chart
What does show?
Shows formal lines of communication
Organization Chart
What does not appear on the chart?
The informal structure of the organization cannot be discerned from the chart
Organizational Chart:
Who formed the organizational chart?
Max Weber
Organizational Chart:
What does the unbroken solid line represent?
formal relationship, the lines of communication and the authority and responsibility and accountability.
You are accountable to the person above you.
Organizational Chart:
Dotted line: What does this represent on the organizational chart?
certain issues can go straight to supervisor (or whoever you are connected to with the dotted line)
Organizational Chart:
Accountability: What does this mean?
internalize; moral responsibility for your actions
Span of Control
What does it refer to?
Refers to the number of people directly reporting to any one manager and determines the number of interactions expected of him or her
Span of Control
What can too many or too few people under a manager result in?
Too many people reporting to a single manager delays decision making, whereas too few results in an inefficient, top-heavy organization.
Span of Control
What is the ideal span of control? Why is this ideal?
Ideal span of control is 15-20 subordinates per supervisor /manager to achieve optimal effectiveness and efficiency
Span of Control
What does it mean if an organization is too top heavy?
Org can be too top heavy –> too many in the manger side.
Unity of Command
How is this indicated on an organizational chart?
Indicated by the single vertical solid line between positions on the organizational chart
Unity of Command
What best describes this?
Best described as one person/one boss in which employees have one manager to whom they report and to whom they are accountable
Unity of Command
What is not present in this form of organization?
No horizontal line of reporting.
Centrality: What is it?
The extent to which an employee is integrated into the network of interpersonal relationships within the work system
Centrality:
Who has a higher degree of organizational centrality? Why?
The middle manager often has a high degree of organizational centrality, because they have a broader view of the organization and communicate in many directions. (upward, downward, lateral, and diagonal)
Levels of Management:
What are the three groups?
- Top level managers
- Middle level managers
- First level managers
Levels of Management:
Who makes up the top-level managers?
Board of directors
Chief executive officer (CEO)
Chief Financial officer (CFO)
Chief nursing officer(CNO)/Chief nursing executive(CNE)
Administrators