Chapter 15 Q's Flashcards
Empathy is known to be an important component of building a successful coach-client relationship. Which of the following best describes being empathetic in communication?
Being empathetic takes practice and intentional effort.
Empathy is primarily related to verbal communication and word choice.
Empathy is primarily related to nonverbal communication and body language.
Being empathetic must be balanced with the coach’s knowledge of programming.
Being empathetic takes practice and intentional effort.
Which of the following stages of listening is defined by having intentional focus on what the client is sharing?
receiving stage
Which of the following is the best approach to gathering information related to a sensitive topic from a client?
Encourage the client to fully share so that appropriate programming can be developed.
Gather information in pieces throughout programming.
Don’t worry about sensitive information as it will make the client uncomfortable and decrease adherence.
Tell the client a story of another client with similar issues.
Gather information in pieces throughout programming.
During which stage of listening must the coach ask clarifying questions and be careful not to make assumptions?
understanding
Which of the following best describes the use of questioning in communication?
Closed-ended questioning should be avoided.
A variety of question types should be used to gain different information.
Probing questioning should be primarily used to gain the most information.
Divergent questioning is the best tool to gain understanding of client preferences.
A variety of question types should be used to gain different information.
What is the goal of using positive nonverbal cues in communication?
Demonstrate eagerness to get started
Demonstrate confidence in the program developed
Demonstrate confidence, care, and readiness to help
Demonstrate knowledge, authority, and training
Demonstrate confidence, care, and readiness to help
Which of the following represents ideal behavior with regard to tone of voice as an effective nonverbal communication skill?
Maintaining level tone across statements
Raising pitch at end of sentence
Speaking softly when asking a difficult question
Matching tone of client
Maintaining level tone across statements
Which of the following is best defined by the emotional or perceived meaning of a word?
Understanding
Denotation
Connotation
Explanation
Connotation
What best describes nonverbal communication?
The process of understanding what another person is feeling and experiencing
The act of mindfully hearing and comprehending the meaning of words
The emotional or perceived meaning of a word
The exchange of information through wordless cues
The exchange of information through wordless cues
hich of the following is best defined by an understanding of one’s own strengths and weaknesses?
Self-efficacy
Self-awareness
Self-monitoring
Self-confidence
Self-awareness
In which situation might verbal communication be a better choice than written communication?
Simple question that requires direct response
Concern about ability to follow program component
Confirming an upcoming appointment
Checking-in to see how progress is going for the day
Concern about ability to follow program component
Which of the following is true about communication skills?
They are not as important as job-specific knowledge.
Once learned, they remain consistently good.
They are innate and very difficult to learn.
They can be learned through self-monitoring.
They can be learned through self-monitoring.
What best describes empathy in communication?
Feeling sorry for the client’s feelings and experiences
Mindfully comprehending the meaning of words in a conversation
Understanding what the client is feeling and experiencing
A relationship that is based on mutual trust and understanding
Understanding what the client is feeling and experiencing
hich of the following is the best approach to dealing with program setbacks?
Identify key mistakes so the client knows what to change.
Identify small successes to provide encouragement to move forward.
Provide praise and encouragement regardless of behavior.
Be stern and direct to keep the client focused.
Identify small successes to provide encouragement to move forward.
Which of the following is most likely to happen when there is a mismatch in verbal and nonverbal communication behaviors?
A lack of trust will be developed.
A comfortable environment will be established.
Rapport will be built.
Competence will be demonstrated.
A lack of trust will be developed.
Which of the following is one primary goal of using supportive words?
Create purpose
Build efficacy
Minimize ambiguity
Decrease emotional response
Build efficacy
Which of the following represents the importance of mirroring as a nonverbal communication technique?
Allows coach set example for goal behavior
Allows coach to influence client perceptions
Allows coach to demonstrate authority
Allows coach to pick up on cultural differences
Allows coach to pick up on cultural differences
Which of the following is true about communication skills?
They are not as important as job-specific knowledge.
Once learned, they remain consistently good.
They are innate and very difficult to learn.
They can be learned through self-monitoring.
They can be learned through self-monitoring.
What best describes nonverbal communication?
The process of understanding what another person is feeling and experiencing
The act of mindfully hearing and comprehending the meaning of words
The emotional or perceived meaning of a word
The exchange of information through wordless cues
The exchange of information through wordless cues
Which of the following is the best approach to build and implement effective programming?
Develop a solid, evidence-based program that is used for all clients.
Use a pre-developed program and modify a few things to meet individual needs.
Develop a program based on evidence-based practice that supports individual client needs using empathy.
Continue to constantly modify the program when the client struggles with adherence.
Develop a program based on evidence-based practice that supports individual client needs using empathy.
Which of the following types of questioning encourages clients to openly share ideas and information?
Closed-ended questioning
Probing questioning
Divergent questioning
Reflective questioning
Divergent questioning
Which of the following is the best approach to gathering information related to a sensitive topic from a client?
Encourage the client to fully share so that appropriate programming can be developed.
Gather information in pieces throughout programming.
Don’t worry about sensitive information as it will make the client uncomfortable and decrease adherence.
Tell the client a story of another client with similar issues.
Gather information in pieces throughout programming
In using supportive language as part of effective communication, which of the following is true?
Supportive language should be implemented once rapport is already established.
Humor should be used as the key element.
The focus should be on avoiding why a client has not succeeded in the past.
The focus should be on goal behaviors, not behaviors that need to be avoided.
The focus should be on goal behaviors, not behaviors that need to be avoided.
Which of the following represents the importance of word choice in verbal communication?
Word choice should match client needs and demonstrate knowledge, understanding, and confidence.
Word choice should be professional and clear and keep conversation focused on program components.
Word choice should be simple and easy for all listeners to understand.
Word choice should be scientific to demonstrate knowledge and expertise.
Word choice should match client needs and demonstrate knowledge, understanding, and confidence.
