Chapter 15 Coaching And communication Flashcards
1 Which of the following is a term that represents non-job-specific skills that are related to how well one works with others?
Hard skills
Technical skills
Programming skills
Soft skills
Soft skills
2 What best describes verbal communication?
Simple and direct questions
The literal meaning of a word
Broad questions with no right or wrong answer
The words used to convey a message
The words used to convey a message
3 What best describes nonverbal communication?
The exchange of information through wordless cues
The process of understanding what another person is feeling and experiencing
The act of mindfully hearing and comprehending the meaning of words
The emotional or perceived meaning of a word
The exchange of information through wordless cues
4 Which of the following is best defined by an understanding of one’s own strengths and weaknesses?
Self-confidence
Self-monitoring
Self-awareness
Self-efficacy
Self-awareness
5 Which item best represents rapport?
Mindfully comprehending the meaning of words in a conversation
A relationship based on mutual understanding and trust
A coaching approach in which program development is based on client preferences
Understanding of what the client is feeling and experiencing
A relationship based on mutual understanding and trust
6 Which of the following types of questioning encourages clients to openly share ideas and information?
Closed-ended questioning
Divergent questioning
Probing questioning
Reflective questioning
Divergent questioning
7 Which of the following stages of listening is defined by having intentional focus on what the client is sharing?
Receiving stage
Understanding stage
Remembering stage
Evaluation stage
Receiving stage
8 During which stage of listening must the coach ask clarifying questions and be careful not to make assumptions?
Understanding stage
Receiving stage
Evaluation stage
Remembering stage
Understanding stage
9 Which of the following is the best way to improve the quality of communication?
Effectively use nonverbal cues.
Become a better listener.
Make consistent eye contact.
Speak more clearly.
Become a better listener.
10 Which of the following is best defined by the emotional or perceived meaning of a word?
Understanding
Denotation
Explanation
Connotation
Connotation
11 Which of the following is the best approach to gathering information related to a sensitive topic from a client?
Gather information in pieces throughout programming.
Don’t worry about sensitive information as it will make the client uncomfortable and decrease adherence.
Tell the client a story of another client with similar issues.
Encourage the client to fully share so that appropriate programming can be developed.
Gather information in pieces throughout programming.
12 Which of the following represents ideal behavior with regard to tone of voice as an effective nonverbal communication skill?
Speaking softly when asking a difficult question
Maintaining level tone across statements
Raising pitch at end of sentence
Matching tone of client
Maintaining level tone across statements
13 Which of the following are nonverbal cues that can influence the quality of communication?
Trainer qualifications and pricing structure
Clutter, air temperature, and noise
Program goals, trainer experience, and privacy
Facility location, cleanliness, and program goals
Clutter, air temperature, and noise
14 A coach spends the majority of his time in a conversation with a client looking down or around the room. This is an example of which of the following?
Not an ideal nonverbal communication strategy
An ideal nonverbal communication strategy
Makes the client feel more comfortable
Better than maintaining a constant stare
Not an ideal nonverbal communication strategy
15 Which of the following describes the outcome of having mismatched verbal and nonverbal cues?
Verbal cues are more received and interpreted.
The mismatch is overlooked and not important.
The mismatch will create more focus and intentional listening.
Nonverbal cues are more received and interpreted.
Nonverbal cues are more received and interpreted.
16 What is the goal of using positive nonverbal cues in communication?
Demonstrate confidence, care, and readiness to help
Demonstrate confidence in the program developed
Demonstrate knowledge, authority, and training
Demonstrate eagerness to get started
Demonstrate confidence, care, and readiness to help
17 Which of the following is most likely to happen when there is a mismatch in verbal and nonverbal communication behaviors?
A lack of trust will be developed.
A comfortable environment will be established.
Competence will be demonstrated.
Rapport will be built.
A lack of trust will be developed.
18 Based on the importance of soft skills in professional success, into which of the following would be the best continuing education course for a Nutritional Coach to enroll?
Keys to effective communication
Programming for vegetarian athletes
Components of effective programming
Influences on food choices
Keys to effective communication
19 What best describes empathy in communication?
Feeling sorry for the client’s feelings and experiences
Mindfully comprehending the meaning of words in a conversation
A relationship that is based on mutual trust and understanding
Understanding what the client is feeling and experiencing
Understanding what the client is feeling and experiencing
20 Which of the following is the best approach to dealing with program setbacks?
Identify key mistakes so the client knows what to change.
Provide praise and encouragement regardless of behavior.
Be stern and direct to keep the client focused.
Identify small successes to provide encouragement to move forward.
Identify small successes to provide encouragement to move forward.
21 Empathy is known to be an important component of building a successful coach-client relationship. Which of the following best describes being empathetic in communication?
Empathy is primarily related to nonverbal communication and body language.
Being empathetic must be balanced with the coach’s knowledge of programming.
Being empathetic takes practice and intentional effort.
Empathy is primarily related to verbal communication and word choice.
Being empathetic takes practice and intentional effort.
22 Which of the following is the best approach to build and implement effective programming?
Develop a solid, evidence-based program that is used for all clients.
Use a pre-developed program and modify a few things to meet individual needs.
Continue to constantly modify the program when the client struggles with adherence.
Develop a program based on evidence-based practice that supports individual client needs using empathy.
Develop a program based on evidence-based practice that supports individual client needs using empathy.
23 Which of the following should be the initial goal for coach-client communication?
Identify primary program goals.
Identify past nutritional program experiences.
Build trust and develop understanding.
Establish coach credentials.
Build trust and develop understanding.
24 Which of the following is the best way to establish rapport with a client?
Take time to develop an understanding of client needs and emotions.
Take time to explain the coach’s credentials and experience.
Take time to understand the client’s past experiences with nutritional programs.
Take time to explain program components.
Take time to develop an understanding of client needs and emotions.
25 In terms of providing feedback to a client throughout a program, which of the following is the best approach?
Provide consistent and thorough feedback to all clients.
Provide consistent praise and encouragement.
Provide feedback to keep clients on track.
Provide feedback based on client needs and efficacy.
Provide feedback based on client needs and efficacy.
26 Which of the following best describes the use of questioning in communication?
Divergent questioning is the best tool to gain understanding of client preferences.
Probing questioning should be primarily used to gain the most information.
A variety of question types should be used to gain different information.
Closed-ended questioning should be avoided.
A variety of question types should be used to gain different information.
27 Which of the following is the most important tool in becoming a better listener and communicator?
The ability to be an active listener
The ability to ask quality questions
The ability to match verbal and nonverbal cues
The ability to use reflective statements
The ability to ask quality questions
28 In using supportive language as part of effective communication, which of the following is true?
The focus should be on avoiding why a client has not succeeded in the past.
Supportive language should be implemented once rapport is already established.
The focus should be on goal behaviors, not behaviors that need to be avoided.
Humor should be used as the key element.
The focus should be on goal behaviors, not behaviors that need to be avoided.
29 Which of the following is one primary goal of using supportive words?
Minimize ambiguity
Build efficacy
Decrease emotional response
Create purpose
Build efficacy
30 Which of the following represents the importance of mirroring as a nonverbal communication technique?
Allows coach to demonstrate authority
Allows coach to influence client perceptions
Allows coach to pick up on cultural differences
Allows coach set example for goal behavior
Allows coach to pick up on cultural differences
31 Which of the following represents the best body language to use in communication?
Sit with very straight posture.
Be still with hands on lap or table.
Keep arms comfortably crossed.
Lean back in the chair.
Be still with hands on lap or table.
32 Which of the following is true about communication skills?
They are innate and very difficult to learn.
Once learned, they remain consistently good.
They can be learned through self-monitoring.
They are not as important as job-specific knowledge.
They can be learned through self-monitoring.
33 Which of the following describes the ideal talk rate in a conversation?
Speak quickly and loudly.
Steady rate with clearly enunciated words
Soft and slow rate for clarity
Fast rate to demonstrate knowledge
Steady rate with clearly enunciated words
34 Which of the following represents the importance of word choice in verbal communication?
Word choice should be simple and easy for all listeners to understand.
Word choice should be professional and clear and keep conversation focused on program components.
Word choice should be scientific to demonstrate knowledge and expertise.
Word choice should match client needs and demonstrate knowledge, understanding, and confidence.
Word choice should match client needs and demonstrate knowledge, understanding, and confidence.
35 In which situation might verbal communication be a better choice than written communication?
Checking-in to see how progress is going for the day
Concern about ability to follow program component
Confirming an upcoming appointment
Simple question that requires direct response
Concern about ability to follow program component
