Chapter 15: Coaching and Communication Flashcards
Literal meaning of a word.
Denotation
Emotional or perceived meaning of a word.
Connotation
What is the best place to start when it comes in building effective coaching skills?
Self-awareness
What’s the best way to develop trustworthiness?
Match verbal and nonverbal cues
Which of the following best demonstrates positive verbal communication?
Supportive language
Stages of listening
Receiving Understanding Remembering Evaluating Feedback
What is the best way to discuss a problematic behavior with clients?
Provide a new behavior to replace it
Which of the following is the best approach to build and implement effective programming?
Develop a program based on evidence-based practice that supports individual client needs using empathy.
Which of the following are nonverbal cues that can influence the quality of communication?
Clutter, air temperature, and noise
Which of the following is the best way to improve the quality of communication?
Become a better listener.
Which of the following represents the importance of word choice in verbal communication?
Word choice should match client needs and demonstrate knowledge, understanding, and confidence.
In using supportive language as part of effective communication, which of the following is true?
The focus should be on goal behaviors, not behaviors that need to be avoided.
Which of the following is the most important tool in becoming a better listener and communicator?
The ability to ask quality questions
