chapter 10 Flashcards
What should ALL healthcare providers respect
human dignity
When does personality develop?
Early in their life
What does personality include
interests
behavioral patterns
emotional response
attitudes
What does personality effect
how they cope with different situations
What are the important qualities of healthcare professionals (10)
Enthusiasm Optimism self esteem honesty patience cooperation organization responsibility flexibility sociability
Describe enthusiasm
enthusiasm shows in everything that you do
professionals will take an active interest in their duties and strive to do the best job possible
What does optimism shape
a persons outlook on different situations
job performance
Why is optimism important in healthcare
optimism is contagious
encourages patients to remain positive
What does high self esteem lead to
confidence in ones skills
Relate self esteem to patients
a confident provider earns the respect of the patient quicker
What is honesty
to earn the trust of those you serve and work with by being truthful; thus establishing trust
What do your characteristics as a student determine
how you will behave as a healthcare professional
e.g. plagiarism and owning up to your mistakes
What is pateince
the ability to remain calm in the midst of difficulties
How can you demonstrate patience as a healthcare worker
take the time necessary to understand all aspects of the patient’s necessary
What is cooperation
the ability to interact with other team members
What is the most important objective in healthcare
Patient’s well being and care
why is cooperation important in healthcare
all team members (regardless of role) can work together and show sen
What is the key to success in any health care career
organization
What does good organization lead to
more effective you will be in your job and interactions with others
What is responsibility
to complete your work in a correct timely manner and do your best
Why do healthcare professionals need flexible jobs (3)
illnesses, emergencies, and health-issues do not have a 9-5 schedule
lab rests and diagnostic tests take a long time to complete
new and improved methods are bringing changes in healthcare
Why is sociability important
health `care professionals interact with a wide range of people every day
What are several qualities and skills that are personal and professional (6)
compassion empathy sympathy honesty integrity accountability
What is dedication to public service
to perform a public service and contribute to the good of society with your work
Why is dedication to public service important for some individuals
- recognize and believe in the value of their work to society and view their occupation as their “lifes work”
attracted to career due to importance of the work not obligation or power
What are some of the rewards of a healthcare career (3 + 1)
independence
continuing professional development
economic security
+ sense of satisfactions and contentment
Why is trustworthiness important in healthcare
patients and coworkers need to know that they trust the healthcare professional as patients put their lives in the hands of providers
What must healthcare professionals do to be trustworthy (3)
live up to agreement
be honest
be dependable
when is competence exhibited
when they are proficient in what they have learned and are capable of performing related tasks
What four things does competence involve a willingness to
learn
- self motivated with a desire to learn
change
- change way you perform duties or administer treatments without resistance
admit mistakes
- accept evaluations
accept criticism
- accept constructive criticism
What is good time management
to complete work in a timely manner while skillfully handling tasks, concerns, and issues that arise
Why is time management important in healthcare
healthcare professionals deal with several problems at one time
What is initiative
the ability to act and make decisions without help or advice of others
When do healthcare workers use initiative
problem solving and critical thinkingskills
What are two things gained from experience and used in healthcare
common sense
good judgement
What two methods of conveying information are important for professional success
verbal
written
What are the outward displays of your professional and personal qualities and skills
attitude
behaivor
What is professional behaivor
use of langauge, manners, and dress
outward expression of integrity, honesty, and dependability
What is integrity
how you handle mistakes
- admit mistakes and take full responsibility for actions
What is a reflection of your honesty
how and what you communicate w patients and coworkers
- straightforward manner
why is dependability important
you work and interact with members of healthcare team and colleagues need to depend on you to fulfill your duties and obligations
What two things are a reflection of a person’s values
personal qualities
professional behavior
What is a value
a belief about the worth or importance of something that acts as a standard to guide one’s behavior
What are values revealed in
amount of time and money devoted to
- relationships
- work
- study
- fitness
- leisure
- other activities
What is a value system
a person’s ranked personal principles, leading to a personal code of conduct
What do your values influence and impact
- influence beliefs about
human needs
health illness - impacts
how you practice healthcare
how you respond to illness
What values are essential to healthcare workers
concern for others
respect for human dignity
sensitivity to patients situations, conditions, and needs
altruism
respect for patient autonomy
respect for human dignity
How are values developed
formed throughout one’s lifetime from experiences and family/culture/environmental influences
What is altruism
a concern for the welfare and well-being of others
What four professional behaviors display altruism
demonstrate an understanding of the culture, beliefs, and perspective of others
advocate for the patient (especially when vulnerable)
take risks on behalf of patients and colleagues
mentor other professionals
What is autonomy
a respect for the right to self determination
What three professional behaviors display a respect for patient autonomy
plan patient care in partnership with patient
honor rights of patients and families to make decisions about health care
provide information so patients can make informed choices
What does valuing human dignity mean
respecting the inherent worth and uniqueness of all individuals
What four behaviors represent a respect for human dignity
provide culturally sensitive care
protect patient privacy
preserve confidentiality of patient care and health provider information
design care with sensitivity to patient needs
Why is stress brought on
any number of physical chemical or emotional factors
what does stress produce
physical and emotional tension
illness and disease
What is good stress and what does it lead to
“eustress” leads to positive reactions
low stress
motivates people to accomplish necessary tasks
What is bad stress and what does it lead to
“distress” leads to negative reactions
high stress
hinders persons ability to participate in and enjoy normal activities
What are the 7 common stress producers
living a chaotic lifestyle inability to say no taking problems + criticism personally maintaining unrealistic expectations dealing with excessive demands remaining inflexible suffering self-doubt
What are causes of stress for HC workers
excessive demands
dealing with life and death situations
What physical signs show stress
increased anxiety
agitation
depression
When must stress be dealt with
before it leads to overload and burnout
How can you deal with stress
identifying specific situations, activities and relationships that cause stress
change way you deal with them
What 6 strategies help with stress management
set priorities
keep life and work simple
identify and reduce stress producers
shift thinking
enlist social support
relax and renew
How can you set priorities
determine which tasks are necessary versus which are not
Why is keeping life and work simple important
a complicated schedule will often produce stress
time management helps avoid stress producers
How can you keep life and work simple (4)
avoid procrastination
combine errands and tasks
do not feel obligated to participate in activities
learn how to say no
How can you identify or reduce stress potentials
write down tasks and situations that produce stress
–> leading to ideas that eliminate stress
What does it mean to shift thinking
look at problems and stressful situations as Opportunities
What did poet Jon Donne write
no man is an island
What do people in your support network include (7)
family members friends coworkers students/classmates members of religious groups ppl who share common interests and hobbies
What are ways to relieve stress (3)
music
scented candle
time w family and friends
What 3 factors allow for a healthy path to success
nutrition
exercise
sleep
What is food
fuel for the body
What does good nutrition result in (3)
deal with stress
maintain good body weight
promote health
What does exercsie do
keep energy level up
make you feel good about yourself
What are some aerobic exercises
running
swimming
cycling
What are benefits of aerobic exercise (4)
- more energy
- less stressed and tense
- maintain appropriate weight
- improved self-esteem
How much should you exercise to receive full benefits
at least 3 times a week
20 to 30 minutes at a time
one rest day per week
How much sleep do most adults need per night
8 hours
What four factors affect sleep
caffeine
nicotine
alcohol
food
How long does caffeine stay in your body? why
6-12 hours
it is a stimulant
How does nicotine affect your sleep? Why
it is a stimulant
sleep can cause nicotine withdrawal disrupting sleep
Why does alcohol affect sleep
can make you feel drowsy
How does food affect sleep
can cause heartburn, especially when lying down
more food = more heartburn = more disrupted sleep
What are first impressions based on
the image you project
What is important during a first impression or meeting
personal hygiene
grooming
attire
What are 3 general guidelines for professional dress
clean pressed tear-free clothing
polished, unsoiled professionally appropriate shoes
plain simple jewelry
