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Dynamics of Health Care > chapter 10 > Flashcards

chapter 10 Flashcards

1
Q

What should ALL healthcare providers respect

A

human dignity

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2
Q

When does personality develop?

A

Early in their life

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3
Q

What does personality include

A

interests
behavioral patterns
emotional response
attitudes

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4
Q

What does personality effect

A

how they cope with different situations

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5
Q

What are the important qualities of healthcare professionals (10)

A 
Enthusiasm 
Optimism 
self esteem
honesty
patience 
cooperation 
organization
responsibility
flexibility 
sociability
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6
Q

Describe enthusiasm

A

enthusiasm shows in everything that you do

professionals will take an active interest in their duties and strive to do the best job possible

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7
Q

What does optimism shape

A

a persons outlook on different situations

job performance

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8
Q

Why is optimism important in healthcare

A

optimism is contagious

encourages patients to remain positive

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9
Q

What does high self esteem lead to

A

confidence in ones skills

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10
Q

Relate self esteem to patients

A

a confident provider earns the respect of the patient quicker

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11
Q

What is honesty

A

to earn the trust of those you serve and work with by being truthful; thus establishing trust

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12
Q

What do your characteristics as a student determine

A

how you will behave as a healthcare professional

e.g. plagiarism and owning up to your mistakes

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13
Q

What is pateince

A

the ability to remain calm in the midst of difficulties

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14
Q

How can you demonstrate patience as a healthcare worker

A

take the time necessary to understand all aspects of the patient’s necessary

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15
Q

What is cooperation

A

the ability to interact with other team members

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16
Q

What is the most important objective in healthcare

A

Patient’s well being and care

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17
Q

why is cooperation important in healthcare

A

all team members (regardless of role) can work together and show sen

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18
Q

What is the key to success in any health care career

A

organization

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19
Q

What does good organization lead to

A

more effective you will be in your job and interactions with others

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20
Q

What is responsibility

A

to complete your work in a correct timely manner and do your best

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21
Q

Why do healthcare professionals need flexible jobs (3)

A

illnesses, emergencies, and health-issues do not have a 9-5 schedule

lab rests and diagnostic tests take a long time to complete

new and improved methods are bringing changes in healthcare

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22
Q

Why is sociability important

A

health `care professionals interact with a wide range of people every day

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23
Q

What are several qualities and skills that are personal and professional (6)

A 
compassion
empathy
sympathy
honesty
integrity
accountability
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24
Q

What is dedication to public service

A

to perform a public service and contribute to the good of society with your work

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25
Q

Why is dedication to public service important for some individuals

A
  • recognize and believe in the value of their work to society and view their occupation as their “lifes work”

attracted to career due to importance of the work not obligation or power

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26
Q

What are some of the rewards of a healthcare career (3 + 1)

A

independence
continuing professional development
economic security

+ sense of satisfactions and contentment

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27
Q

Why is trustworthiness important in healthcare

A

patients and coworkers need to know that they trust the healthcare professional as patients put their lives in the hands of providers

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28
Q

What must healthcare professionals do to be trustworthy (3)

A

live up to agreement
be honest
be dependable

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29
Q

when is competence exhibited

A

when they are proficient in what they have learned and are capable of performing related tasks

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30
Q

What four things does competence involve a willingness to

A

learn
- self motivated with a desire to learn

change
- change way you perform duties or administer treatments without resistance

admit mistakes
- accept evaluations

accept criticism
- accept constructive criticism

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31
Q

What is good time management

A

to complete work in a timely manner while skillfully handling tasks, concerns, and issues that arise

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32
Q

Why is time management important in healthcare

A

healthcare professionals deal with several problems at one time

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33
Q

What is initiative

A

the ability to act and make decisions without help or advice of others

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34
Q

When do healthcare workers use initiative

A

problem solving and critical thinkingskills

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35
Q

What are two things gained from experience and used in healthcare

A

common sense

good judgement

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36
Q

What two methods of conveying information are important for professional success

A

verbal

written

37
Q

What are the outward displays of your professional and personal qualities and skills

A

attitude

behaivor

38
Q

What is professional behaivor

A

use of langauge, manners, and dress

outward expression of integrity, honesty, and dependability

39
Q

What is integrity

A

how you handle mistakes

  • admit mistakes and take full responsibility for actions
40
Q

What is a reflection of your honesty

A

how and what you communicate w patients and coworkers

- straightforward manner

41
Q

why is dependability important

A

you work and interact with members of healthcare team and colleagues need to depend on you to fulfill your duties and obligations

42
Q

What two things are a reflection of a person’s values

A

personal qualities

professional behavior

43
Q

What is a value

A

a belief about the worth or importance of something that acts as a standard to guide one’s behavior

44
Q

What are values revealed in

A

amount of time and money devoted to

  • relationships
  • work
  • study
  • fitness
  • leisure
  • other activities
45
Q

What is a value system

A

a person’s ranked personal principles, leading to a personal code of conduct

46
Q

What do your values influence and impact

A
  • influence beliefs about
    human needs
    health illness
  • impacts
    how you practice healthcare
    how you respond to illness
47
Q

What values are essential to healthcare workers

A

concern for others
respect for human dignity
sensitivity to patients situations, conditions, and needs

altruism
respect for patient autonomy
respect for human dignity

48
Q

How are values developed

A

formed throughout one’s lifetime from experiences and family/culture/environmental influences

49
Q

What is altruism

A

a concern for the welfare and well-being of others

50
Q

What four professional behaviors display altruism

A

demonstrate an understanding of the culture, beliefs, and perspective of others

advocate for the patient (especially when vulnerable)

take risks on behalf of patients and colleagues

mentor other professionals

51
Q

What is autonomy

A

a respect for the right to self determination

52
Q

What three professional behaviors display a respect for patient autonomy

A

plan patient care in partnership with patient

honor rights of patients and families to make decisions about health care

provide information so patients can make informed choices

53
Q

What does valuing human dignity mean

A

respecting the inherent worth and uniqueness of all individuals

54
Q

What four behaviors represent a respect for human dignity

A

provide culturally sensitive care

protect patient privacy

preserve confidentiality of patient care and health provider information

design care with sensitivity to patient needs

55
Q

Why is stress brought on

A

any number of physical chemical or emotional factors

56
Q

what does stress produce

A

physical and emotional tension

illness and disease

57
Q

What is good stress and what does it lead to

A

“eustress” leads to positive reactions
low stress

motivates people to accomplish necessary tasks

58
Q

What is bad stress and what does it lead to

A

“distress” leads to negative reactions
high stress

hinders persons ability to participate in and enjoy normal activities

59
Q

What are the 7 common stress producers

A 
living a chaotic lifestyle
inability to say no
taking problems + criticism personally 
maintaining unrealistic expectations 
dealing with excessive demands 
remaining inflexible
suffering self-doubt
60
Q

What are causes of stress for HC workers

A

excessive demands

dealing with life and death situations

61
Q

What physical signs show stress

A

increased anxiety
agitation
depression

62
Q

When must stress be dealt with

A

before it leads to overload and burnout

63
Q

How can you deal with stress

A

identifying specific situations, activities and relationships that cause stress

change way you deal with them

64
Q

What 6 strategies help with stress management

A

set priorities

keep life and work simple

identify and reduce stress producers

shift thinking

enlist social support

relax and renew

65
Q

How can you set priorities

A

determine which tasks are necessary versus which are not

66
Q

Why is keeping life and work simple important

A

a complicated schedule will often produce stress

time management helps avoid stress producers

67
Q

How can you keep life and work simple (4)

A

avoid procrastination
combine errands and tasks
do not feel obligated to participate in activities
learn how to say no

68
Q

How can you identify or reduce stress potentials

A

write down tasks and situations that produce stress

–> leading to ideas that eliminate stress

69
Q

What does it mean to shift thinking

A

look at problems and stressful situations as Opportunities

70
Q

What did poet Jon Donne write

A

no man is an island

71
Q

What do people in your support network include (7)

A 
family members
friends
coworkers
students/classmates
members of religious groups 
ppl who share common interests and hobbies
72
Q

What are ways to relieve stress (3)

A

music
scented candle
time w family and friends

73
Q

What 3 factors allow for a healthy path to success

A

nutrition
exercise
sleep

74
Q

What is food

A

fuel for the body

75
Q

What does good nutrition result in (3)

A

deal with stress
maintain good body weight
promote health

76
Q

What does exercsie do

A

keep energy level up

make you feel good about yourself

77
Q

What are some aerobic exercises

A

running
swimming
cycling

78
Q

What are benefits of aerobic exercise (4)

A
  1. more energy
  2. less stressed and tense
  3. maintain appropriate weight
  4. improved self-esteem
79
Q

How much should you exercise to receive full benefits

A

at least 3 times a week
20 to 30 minutes at a time
one rest day per week

80
Q

How much sleep do most adults need per night

A

8 hours

81
Q

What four factors affect sleep

A

caffeine
nicotine
alcohol
food

82
Q

How long does caffeine stay in your body? why

A

6-12 hours

it is a stimulant

83
Q

How does nicotine affect your sleep? Why

A

it is a stimulant

sleep can cause nicotine withdrawal disrupting sleep

84
Q

Why does alcohol affect sleep

A

can make you feel drowsy

85
Q

How does food affect sleep

A

can cause heartburn, especially when lying down

more food = more heartburn = more disrupted sleep

86
Q

What are first impressions based on

A

the image you project

87
Q

What is important during a first impression or meeting

A

personal hygiene
grooming
attire

88
Q

What are 3 general guidelines for professional dress

A

clean pressed tear-free clothing

polished, unsoiled professionally appropriate shoes

plain simple jewelry

Dynamics of Health Care (21 decks)

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