ch 7 Flashcards
interactional process in which one person sends a
message to another
interpersonal communication.
environment in which communication
takes place
context.
any stimulus that interferes with accurately expressing or understanding a message
noise.
communication interpersonal comm. that takes places via technology
Electronically mediated.
transmission of meaning from one person to another through means or symbols other than words
nonverbal communication.
the principals of nonverbal communication.
conveys emotions - multichannel and ambiguous- may contradict verbal messages, culture bound.
what are the elements of nonverbal communication.
personal space. body language, eye contact, touch. paralanguage, facial expression.
a zone of space surrounding a person that is felt to ‘belong’ to that person
personal space.
how does the personal space varies.
how well you know the person, gender culture status and personality diffrences.
convey basic emotions, recognized by people
around the world.
facial expressions.
what’s the culture specific norms called?
display rules.
what is the display rules function?
Govern the expression of emotion.
high levels of eye contact associated with?
effective social skills and credibility.
the study of communication through body movements
Kinesics.
conveys many meanings: support, consolation,
status and power.
touch.
all vocal cues other than the content of the verbal message itself
paralanguage.
ability to accurately encode (express) and decode (understand) nonverbal cues
nonverbal sensitivity.
what is non verbal sensitivity related to?
academic competence, relationship satisfaction
difficult, even for experts (professionals detect 57% vs 50% chance; but numbers higher for high-stakes situations)
catching a lie.
device that records fluctuations in physiological arousal as a person answers questions
polygraph
Pay attention, show respect, focus on the other, smile are habits for?
conversation skills.
- Indicate you are open to conversation by commenting on your surroundings.
successful small talk.
act of sharing info about yourself with another person
self disclosure.
high levels of mutual self disclosure, which taper off as the
relationship becomes established
at beg.
mindful process that requires attention and interpretation, response and recall
listening.
anxiety caused by having to talk with others
Communication apprehension
what are the communication problems?
avoidance, withdrawal, disruption, overcommunication.
excessive concern with protecting oneself from being hurt
defensive,
being so self-absorbed the other person cannot equally participate
self-preoccupation
listening carefully only to then verbally attack the speaker
ambushing.
