Attitudes & Behaviors

Question 1

Attitudes

Answer 1

opinions and feelings about aspects of our environment

Question 2

attitudes and behaviors

Answer 2

behavior at work depends on how we feel about being there.
att. is a strong predictor of behavior
- happy workers are more engaged therefore more productive

Question 3

organizational commitment

Answer 3

the emotional attachment people have towards the company they work for

Question 4

psychological contract

Answer 4

unwritten understanding of what employee will bring and what co will offer in exchange
- breach leads to lower JS and OC

Question 5

Organizational Justice

Answer 5

people pay attention to the fairness of co. policies and procedures

Question 6

JS predictors

Answer 6

core self evaluations: high self-efficacy & internal locus of control

Question 7

OC predictors

Answer 7

OCEAN: agreeableness

Question 8

person-job fit

Answer 8

degree to which a person’s KSAs match job demand

Question 9

Person-org. fit

Answer 9

degree to which a person’s values, personalities, and goals match that of the company.

Question 10

Preferred job characteristics

Answer 10

skill variety,
task identity- identifiable piece of contribution,
task significance- affect other’s wellbeing, autonomy, feedback

Question 11

Stressors

Answer 11

role ambiguity, role conflict - contrary demands at work, org. politics, job insecurity

Question 12

work-life balance

Answer 12

family-supportive workplace policies tend to predict positive job attitudes

Question 13

Job performance/ in-role performance

Answer 13

degree to which an employee successfully fulfils the factors included in the job description

Question 14

JP- major predictors

Answer 14

General mental ability/ emotional intelligence
- Conscientiousness/ agreeableness
-Job satisfaction

Question 15

citizenship behaviors

Answer 15

behaviors that are more discretionary or extra-role
- voluntary behaviors employees perform to help others or benefit organizations

Question 16

Major predictors- CB

Answer 16

▪Conscientiousness/ agreeableness
▪ Organizational commitment
▪ Organizational justice
▪ Age

Question 17

Performance reviews myths

Answer 17

• only based on in role description
• based on objective set of criteria
• provide motivation for employees to improve

Question 18

Performance review biases

Answer 18

selective perception:
- first impressions
- halo or horns effect
- stereotypes

Question 19

performance reviews biases

Answer 19

• liking the employee
• leniency - Managers may have desire to avoid
  confrontation which makes reviews relatively useless
• stereotypes

Question 20

Absenteeism

Answer 20

unscheduled absences from work cost employers -21-22% of total payroll
Major predictors
- poor job attitudes
- work - life balance issues
- poor health

Question 21

Turnover

Answer 21

employee departure from an organization

Question 22

voluntary turnover

Answer 22

initiated by employee

Question 23

involuntary

Answer 23

initiated by organization.
- can lead to major drop-offs in co. quality and productivity

Question 24

Counterproductive Behaviors

Answer 24

intentional behaviors that harm an organization
ex: abusing others, production deviances, theft, sabotage, tardiness