8.1 Plan quality management Flashcards
What is plan quality management process
It is the process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance with relevant quality requirements and standards
what is the benefit of pqm process?
it provides guidance and direction on how quality will be managed and validated throughout the project
what are the inputs for pqm process?
/proj mgmt plan /stakeholder register /risk register /requirements documentation /Ent. Environmental factors /org process assets
When should quality planning be performed?
It should be performed along with other planning processes. For e.g. proposed changes in the deliverables to meet the identified quality standards might require cost and schedule adjustments and a detailed risk analysis of the impact to plans.
Tools and techniques used for pqm process
/cost-benefit analysis /cost of quality /seven basic quality tools /benchmarking /design of experiments /statistical sampling /additional quality planning tools /meetings
what are some of the benefits of meeting quality requirements?
primary benefits include less rework, higher productivity, lower costs, increased stakeholder satisfaction and increased profitability.
How cost-benefit analysis helps PQM process?
It helps plan the quality steps required for the project by comparing the cost of quality steps to the expected benefit
How does cost of quality helps with PQM process?
It helps determine Cost of Conformance and Cost of Non-conformance required for a project
What are the classifications of cost of quality?
Cost of Conformance and Cost of Non-conformance
Cost of Conformance are:
-Prevention costs - training, documenting processes, equipment, giving sufficient time to do it right
-Appraisal costs - Testing, Destructive testing loss, Inspections
Cost of Non-conformance are:
- Internal failure costs - Rework, scrap
- External failure costs - Liabilities, Warranty work, Lost business
What are the outputs of PQM process?
/quality management plan /process improvement plan /quality metrics /quality checklists /project document updates
What is Perform Quality Assurance(QA) process?
Process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.
It seeks to be certain about quality by preventing defects through planning process or by inspecting out defects during work-in-progress stage of implementation
