8/28b Communication, Values and Behavior

Question 1

Values

Answer 1

deeply held and always evolving are the most important.

principles, one’s judgement of what is important, attributed from many sources, and dictate standards of behavior

Question 2

Glaser’s 3 realms of values

Answer 2

individual
organizational
societal

Question 3

break down what makes up individual values

Answer 3

spiritual, mental, physical, and emotional

Question 4

what does organization do in value?

Answer 4

attends to health, vigor, balance, and equity of organization.
Ensures accomplishment of a mission, vision, and goals

Question 5

T/F: all societies have the same overall goals and values

Answer 5

FALSE - it is bad to make that assumption

Question 6

Values in conflict

Answer 6

individual within org and society yields a “good Samaritan” who conforms to society
VS individual and society separate yields an individual who just doesn’t fit in OR who is an immigrant

Question 7

Can values be replaced?

Answer 7

Yes, but it is dependent on the maturity/adaptability of the patient.

Question 8

how do you replace the values of an older woman who doesn’t want to use a cane even though she is VERY stable with it

Answer 8

talk to her about motivational factors that exist within her other values

Question 9

Effective communicators _____

Answer 9

demonstrate listening (ask ask tell), have a lot of empathy, express non-verbal communication

Question 10

Process
Semantic
Physical

Answer 10

Communication barriers

• process = sending, encoding, decoding (EX not listening)
• semantic = what and how things are said
• physical = distance, walls, interruptions, noise/reception, etc.