22.8 Community Outreach Manual

Question 1

The California Highway Patrol (CHP) is the primary law enforcement agency responsible for providing ___, ___, and ___ to the public..

Answer 1

Safety, Service and Security

1-3

Question 2

True or False

The central theme and goal of the Department’s community outreach program/effort is the development of empowered, action-oriented partnerships, dedicated to harnessing the power of collaboration, and directing that energy toward the resolution of traffic safety-related issues.

Answer 2

True

1-3

Question 3

True or False

Effective community safekeeping and problem solving occurs when law enforcement officers take the time to better understand the problems facing each of our various communities and officers develop a more appropriate response to address those concerns.

Answer 3

True

1-3 c

Question 4

In the case of ethnic minority communities, ___ and ___, along with a more responsive approach, can defuse and overcome such problems as lack of trust, language barriers, and cultural differences.

Answer 4

Empathy and Understanding

1-3 c

Question 5

True or False

Community outreach is a philosophy, management style, and organizational design which will promote the development of community partnerships directed toward solving and preventing community-related problems and issues.

Answer 5

True

1-4 3a

Question 6

True or False

Community outreach promotes an old and well-established approach to solving the problems of the community through the development and use of partnerships with community and service organizations, community members, and other public and private entities.

Answer 6

False

New and Innovative

1-4

Question 7

True or False

Community outreach and public awareness programs are not effective when traffic safety stakeholders and the CHP combine their efforts to accomplish an objective.

Answer 7

False

Are Most effective
1-4

Question 8

True or False

The pillars of community outreach are community partnerships and problem solving

Answer 8

True

Question 9

True or False

Community outreach requires buy-in support and commitment from management personnel at the command level of the organization and from community leaders if it is to be successful.

Answer 9

False

Management Personnel at each level

1-7 5a

Question 10

True or False

The Office of Community Outreach and Media Relations (COMR) may be utilized by all employees as a resource for enhancing the Department’s public relations activities.

Answer 10

True

Question 11

The ___ is responsible for oversight and coordination of the Department’s community outreach program activities. This responsibility is delegated to COMR.

Answer 11

Deputy Commissioner

1-10 7b

Question 12

True or False

Commanders are encouraged to partner with local organizations and community groups, or suggest that staff “adopt-a-cause” within their office and/or Area.

Answer 12

True

1-11 7c(1)

Question 13

Managers and Supervisors ___ ensure that assigned personnel are directing traffic safety activities that will support long-term community involvement, build community partnerships, and involve active problem-solving techniques and promote departmental traffic safety programs.

Answer 13

Should

1-13

Question 14

All employees ___ become knowledgeable in the community outreach philosophy and incorporate it, to the fullest extent possible, in their daily interactions with fellow departmental employees, the general public, and allied agency personnel.

Answer 14

Should

1-13

Question 15

True or False

The fundamental and only component of community outreach is building longterm partnerships and collaborations with traditional and nontraditional entities to improve the overall traffic safety environment

Answer 15

False

One of the fundamental components

Question 16

True or False

A strategy for building police community partnerships is to publicly promote our success

Answer 16

True

2-10

Question 17

True or False

The Department has a media contract which allows grant and departmentally funded advertising promotions, Web site development, and special program conceptual design.

Answer 17

True

3-5

Question 18

True or False

California Highway Patrol employees should not participate while on duty in parades, community or organization celebrations, or advocacy events without prior approval of their commander.

Answer 18

False

Shall not participate

4-4

Question 19

True or False

CHiPper, the California Highway Patrol (CHP) chipmunk, has been the CHP’s mascot since 1993.

Answer 19

False. 1995

5-3

Question 20

True or False

While in the CHiPper costume, it is recommended the character wear the departmental gun.

Answer 20

True

5-3

Question 21

True or False

The wearers of the CHiPper costume shall never clown around while in costume

Answer 21

True

5-4

Question 22

True or False

Some community outreach programs are: CHP Youth Mentor Program, Right Turn Program, Start Smart Program, Designated Driver Program, Asian Pacific Islander Program, and El Protector Program

Answer 22

True

Chapters 6-12

Question 23

Commands that have identified a ___ or greater public contact rate in any non-English language, shall translate all public documents into those languages.

Answer 23

5%

12-4

Question 24

True or False

The Zenith 12000 is a professional publication focusing on the positive aspects of the Department.

Answer 24

True

13-3

Question 25

True or False

The use of any official CHP insignia decals must be approved by the Area Commander.

Answer 25

False. Commissioner

14-3

Question 26

All employees are required to submit all mentoring activities and hours on the CHP _______, Daily Mentoring Log, and CHP ______, Employee Quarterly Mento Activities

Answer 26

CHP 177A

CHP177B