17. Glossary Flashcards

1
Q

Marketing

Definition

A

the management task of identifying and meeting the needs of customers profitably by getting the right product at the right price to the right place at the right time.

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2
Q

Marketing strategy

Definition

A

a plan of action giving details of how a business intends to achieve its marketing objectives by creating competitive advantage.

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3
Q

Equilibrium price

Definition

A

the price level at which demand is equal to supply.

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4
Q

Marketing objectives

Definition

A

the goals set for the marketing department to help the business achieve its overall (corporate) objectives.

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5
Q

Corporate objectives

Definition

A

well-defined and realistic goals that are set for the whole company.

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6
Q

Demand

Definition

A

the quantity of a product that consumers are willing and able to buy at a given price in a specific time period.

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7
Q

Supply

Definition

A

the quantity of a product that firms are prepared to supply at a given price in a specific time period.

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8
Q

Market segment

Definition

A

subgroup of a whole market in which consumers have similar characteristics.

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9
Q

Industrial market

Definition

A

the selling of products by businesses to other businesses, also known as business to business or B2B.

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10
Q

Consumer market

Definition

A

the selling of products by businesses to the final end user, also known as business to consumer or B2C.

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11
Q

Customer orientation

Definition

A

an outward-looking approach that bases product decisions on consumer demand, as established by market research.

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12
Q

Product orientation

Definition

A

an inward-looking approach that focuses on making products that can be made - or have been made for a long time - and then trying to sell them.

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13
Q

Market size

Definition

A

the total value (or quantity) of sales of all producers within a market in a given time period.

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14
Q

Market growth

Definition

A

the percentage change in the total size of a market (volume or value) over a period of time.

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15
Q

Brand leader

Definition

A

the brand with the highest share of the market.

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16
Q

Consumer products

Definition

A

goods or services sold to end users.

17
Q

Industrial products

Definition

A

goods or services sold to businesses.

18
Q

Mass marketing

Definition

A

selling standardised products or ranges of products in the same way to the whole market.

19
Q

Niche marketing

Definition

A

identifying and exploiting a small segment of a larger market by developing differentiated products to suit that segment.

20
Q

Market segmentation

Definition

A

the identification of different groups of customers with common needs within a market and the marketing of different products or services to those customer groups.

21
Q

Consumer profile

Definition

A

quantified picture of a business’s consumers, showing data about their age groups, income levels, location, gender and social class.

22
Q

Consumer Relationships Marketing

Definition

A

using marketing activities to build and establish good customer relationships so that the loyalty of existing customers can be maintained.

23
Q

Consumer Relationships Marketing

Definition

A

using marketing activities to build and establish good customer relationships so that the loyalty of existing customers can be maintained.