11. Glossary Flashcards
Motivation
v
motivation: the internal and external factors that stimulate the desire in workers to be continually interested in, and committed to, doing a job well.
Self-actualisation
Definition
sense of self-fulfilment reached by feeling enriched and developed by what one has learned and achieved.
Motivating factors
Definition
aspects of a worker’s job that can lead to positive job satisfaction, such as achievement, recognition, meaningful and interesting work, responsibility, and advancement at work.
Hygiene factors
Definition
aspects of a worker’s job that have the potential to cause dissatisfaction, such as pay, working conditions, status and over-supervision by managers.
Hygiene factors
Definition
aspects of a worker’s job that have the potential to cause dissatisfaction, such as pay, working conditions, status and over-supervision by managers.
Job enrichment
Definition
aims to use the full capabilities of workers by giving them the opportunity to do more challenging and fulfilling work.
Time-based wage rate
Definition
payment to a worker made for each period of time worked (e.g. one hour).
Salary
Definition
annual income that is usually paid on a monthly basis.
Comission
Definition
payment to a salesperson for each sale made.
Bonus
Definition
payment made in addition to the contracted wage or salary.
Performance related pay
Definition
bonus scheme to reward employees for above-average work performance.
Profit sharing
Definition
bonus for employees based on the profits of the business, usually paid as a proportion of basic salary.
Share ownership scheme
Definition
scheme that gives employees shares in the company they work for or allows them to buy those shares at a discount.
Fringe benefits
Definition
benefits given, separate from pay, by an employer to some or all employees.
Job rotation
Definition
scheme that allows employees to switch from one job to another.
Job enlargement
Definition
attempt to increase the scope of a job by broadening or deepening the tasks undertaken.
Job redesgin
Definition
the restructuring of a job to make the work more interesting, satisfying and challenging.
Employee promotion
Definition
the advancement of an employee within a business to a higher level of responsibility and status.
Employee status
Definition
the level of recognition offered by an employer to a worker in terms of pay, level of responsibility and benefits.
Employee participation
Definition
active encouragement of employees to become involved in decision-making within an organisation.
Teamworking
Definition
production is organised so that groups of workers undertake complete units of work.
Empowerment
Definition
the giving of skills, resources, authority and opportunity to employees so that they can take decisions and be accountable for their work.
Quality circle
Definition
voluntary group of workers who meet regularly to discuss, and try to resolve, work-related problems and issues.
