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Business AS > 10. Glossary > Flashcards

10. Glossary Flashcards

1
Q

Human Resource Management

Definition

A

The strategic approach to the effective management of employees so that they help the business gain a competitive advantage.

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2
Q

Workforce planning

Definition

A

Forecasting the number of workers and the skills that will be required by the organisation to achieve its objectives

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3
Q

Workforce audit

Definition

A

a check on the skills and qualifications of all existing employees

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4
Q

Labour turnover

Definition

A

A measure the rate at which employees leaving an organisation

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5
Q

Recruitment

Definition

A

The process of identifying the need for a new employee, defining the job to be filled and the type of person neede to fill it, and attracting suitable candidates for the job

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6
Q

Selection

Definition

A

Series of steps by which candidates are interviewed, tested and screened to choose the most suitable person for a vacant post.

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7
Q

Recruitment agency

Definition

A

A business that offers the service of recruiting applicants for vacant post.

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8
Q

Job description

Definition

A

a detailed list of key points about the job to be filled, stating all the key tasks and responsibilities.

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9
Q

Person specification

Definition

A

A detailed list of qualities, skills and qualifications that a successful applicant will need to have.

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10
Q

Application form

Definition

A

A set of questions answered by a job applicant to give a potential employer information about the applicant, such as educational background and work experience.

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11
Q

CV (curriculum vitae)

Definition

A

A detailed document highlighting all of a person’s professional and academic achievements, work experience and awards.

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12
Q

Resume

Definition

A

A less detailed document than a CV, which itemises work experience, educational bakcground and special skills relevant to the job being applied for.

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13
Q

Reference

Definition

A

Comment from a trusted person about an applicant’s character or previous work performance.

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14
Q

Assessment centre

Definition

A

A place where a range of tests is used to judge job applicants on their potential ability to perform a particular role

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15
Q

Internal recruitment

Definition

A

When a business aims to fill a vacancy from within its existing workforce

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16
Q

External recruitment

Definition

A

When a business aims to fill a vacancy with a suitable applicant from outside of the business.

17
Q

Employment contract

Definition

A

A legal document that sets out the terms and conditions governing a worker’s job.

18
Q

Redundancy

Definition

A

Whe a job is no longer required, the employee doing this job becomes unneccesary through no fault of their own.

19
Q

Dismissal

Definition

A

Being dissmised or fired from a job due to incompetence or breach of discipline

20
Q

Unfair dissmisal

Definition

A

Ending a worker’s employment contract for a reason that the law regards as being unfair.

21
Q

Employee morale

Definition

A

Overall outlook, attitude and level of satisfaction of employees when at work

22
Q

Employee welfare

Definition

A

Employees’ health, safety and level of morale when at work.

23
Q

Work-life balance

Definition

A

A situation in which employees are able to allocate the right amount of time and effort to work and to their personal life outside the work.

24
Q

Equality policy

Definition

A

Practices and processes aimed at achieving a fair organisation where everyone is treated in the same way without prejudice and has the opportunity to fulfil their potential

25
Q

Diversity policy

Definition

A

Practices and processes aimed at creating a mixed workforce and placing a positive value on diversity in the workplace.

26
Q

Training

Definition

A

Work-related education to increase workforce skills and efficiency

27
Q

Induction training

Definition

A

Indtroductory training programme to familiarise new recruits with the system used in the business and the layout of the business site.

28
Q

On-the-job training

Definition

A

Instruction at the place of work on how a job should be carried out.

29
Q

Off-the-job training

Definition

A

Training undertaken away from the place of work

30
Q

Multi-skiling

Definition

A

The training of an employee in several skills to allow for greater flexibility within the business.

31
Q

Employee appraisal

Definition

A

the process of assessing the effectiveness of an employee judged against pre-set objectives.

32
Q

Industrial action

Definition

A

Measures taken by the workforce or trade union to put pressure on management to settle an industrial dispute in favour of employees.

Business AS (39 decks)

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