1.4.1 Approaches to Staffing

Question 1

How can staff be seen as an asset

Answer 1

-Bring knowledge, skills and expertise
-Enhance customer service
-Build a positive reputation

Question 2

How can staff be seen as a cost

Answer 2

-Cost to hire and train
-Cost to pay for time (wages, salaries)
-Cost of managing
-Cost of benefits
-Cost of redundancies

Question 3

Definition of Flexible Working

Answer 3

The development where workers are equipped to do different roles in different employment patters.

Question 4

4 Examples of Flexible Working

Answer 4

-Multi Skilling
-Part-time | Temporary | Zero Hours
-Outsourcing
-Flexible hours | Home working

Question 5

Advantage and Disadvantage of Multi Skilling

Answer 5

+Workforce is more efficient
-May need significant investment

Question 6

Advantage and Disadvantage of lower hour contracts

Answer 6

+May improve productivity as employees can work more when they want
-Monitoring and management become harder

Question 7

Advantage and Disadvantage of Outsourcing

Answer 7

+Can access specialised skill workers
-May lead to loss of control (quality esp)

Question 8

Definition of dismissal

Answer 8

The termination of employment normally due to misconduct and will be let go immediately

Question 9

Definition of redundancy

Answer 9

When the job is no longer available and the business wants to reduce its size but employees will get severance

Question 10

What is the Individual Approach

Answer 10

-Assumes each employee is unique and has their own goals, talents and motivation
-Each individual will seek for their own compensation

Question 11

What is Collective Bargaining

Answer 11

-Where employees negotiate for better working conditions together (normally through a union)
-This gives more bargaining power to employees but can lead to power struggle