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PRINCE2 Foundation > 14.0 Quality > Flashcards

14.0 Quality Flashcards

1
Q

Key messages of the quality theme

A
  • Customers say what they want (these are called requirements and developed before the start of the project)
  • Product descriptions detail the technical specification that can be used to meet the requirements (within these, they will have an acceptance criteria)
  • The customer signs of the requirements, the product descriptions and that they have got what they asked for
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2
Q

What is quality management?

A

A discipline for ensuring that outputs, benefits, and the processes by which they are delivered, meet stakeholder requirements and are fit for purpose

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3
Q

What is acceptance criteria?

A

A prioritised list of criteria that the product must meet before the customer will accept it (i.e. measurable definitions of the attributes required for the set of products to be acceptable to key stakeholders)

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4
Q

What is quality criteria?

A

A description of the quality specification that the product must meet, and the quality measurements that will be applied by those inspecting the finished product

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5
Q

Where should the customer’s quality expectations be captured?

A

in the project product description

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6
Q

What is the purpose of the quality theme?

A

To define and implement the means by which the project will verify that products are fit for purpose

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7
Q

Key terms: Quality

A

The degree by which a set of characteristics of a product, service, progress, person, organisation, system or resource fulfils requirements

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8
Q

Key terms: Project Assurance

A

‘Corporate’ and independent of the project and the Project Manager

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9
Q

Key terms: Quality Planning

A

Defining the Project Product Description (with subjective Customer Quality Expectations and objective Acceptance Criteria) and Product Descriptions (with Quality Criteria) and approval responsibilities

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10
Q

Who approves the Project Product Description?

A

Executive
Senior User
Senior Supplier (if necessary)

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11
Q

Who provides details of the Corporate, programme management or customer quality management system?

A

Corporate, programme management or customer

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12
Q

Who advises/assists the Project Manager with preparing and maintaining the Product Descriptions?

A

Project Assurance

Team Manager

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13
Q

Who documents customer’s Quality Expectations and Acceptance Criteria?

A

Project Manager

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14
Q

Who provides the customer’s Quality Expectations and Acceptance Criteria?

A

Senior User

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15
Q

Who provides administrative support for quality controls?

A

Project Support

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16
Q

Who prepares the Project Product Description (with users)?

A

Project Manager

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17
Q

Who approves the Quality Management Approach?

A

Executive
Senior Supplier
Senior User

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18
Q

Who provides Quality Assurance?

A

Corporate, programme management or the customer

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19
Q

Who confirms acceptance of the Project Product?

A

Executive

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20
Q

Who prepares and maintains the Product Descriptions?

A

Project Manager

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21
Q

Who produces products consistent with Product Descriptions?

A

Team Manager

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22
Q

Who manages quality controls for the products concerned?

A

Team Manager

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23
Q

Who assists the Project Board and Project Manager by reviewing the Product Descriptions?

A

Project Assurance

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24
Q

Who advises the Project Manager on suitable quality reviewers/approvers?

A

Project Assurance

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25
Who approves the quality methods, techniques and tools adopted in product development?
Senior Supplier
26
Who provides resources to undertake supplier quality activities?
Senior Supplier
27
Who approves the Product Descriptions for key user products?
Senior User
28
Who assembles quality records?
Team Manager
29
Who advises the Project Manager of product quality status?
Team Manager
30
Who ensures that Team Managers implement the quality control measures agreed in Product Descriptions and work packages?
Project Manager
31
Who prepares and maintains the Quality Register and the quality records?
Project Support
32
Who assists Team Managers and members with the application of the project's quality processes?
Project Support
33
Who provides acceptance of the Project Product?
Senior User
34
Who provides resources to undertake supplier quality activities?
Senior Supplier
35
Who approves Product Descriptions for key specialist products?
Senior Supplier
36
Who assures Project Board members on the implementation of the Quality Management Approach (the proper conduct of the project management and quality procedures)?
Project Assurance
37
What 2 products are4 produced and maintained for the Quality theme?
- Quality Management Approach | - Quality Register
38
What is a Quality Management Approach?
The QMA describes how quality will be managed on the project, including the specific processes, procedures, techniques, standards and responsibilities added
39
What is the Quality Register?
The Quality Register is used to summarise all the quality management activities that are planned or have taken place, and provides information for the end stage reports and end stage project report
40
What type of PROJECT assurance does the Executive have?
Business assurance
41
What type of PROJECT assurance does the Senior User have?
User assurance
42
What type of PROJECT assurance does the Senior Supplier have?
Supplier assurance
43
Quality assurance vs. project assurance
Quality assurance is independent of the project Project assurance is independent of the Project Manager but not independent of the project
44
What is a product?
An input or output, whether tangible or intangible, that can be described in advance, created and tested.
45
What are 2 types of products in PRINCE2?
Management products | Speciality products
46
What is quality control?
Carrying out the quality methods; maintaining quality and approval records; and gaining acceptance.
47
What is quality criteria?
The quality measurements that will be applied by those inspecting the finished product in sufficient detail
48
How can quality tolerances be specified in quality criteria?
by defining an acceptable range of (test) values
49
What are quality methods?
The quality activities to be implemented during the development of a product and for review and approval on completion
50
What are the 2 types of quality methods?
in-process | appraisal
51
What are appraisal quality methods?
Testing (if the quality criteria are truly objective and quantifiable) or quality inspection (if some subjective judgement is required)
52
What are in-process quality methods?
E.g. the use of quality inspections during the course of product as well as upon completion
53
What are the quality responsibilities of the Producer?
The producer is the person/group responsible for developing a product
54
What are the quality responsibilities of the Reviewer?
The reviewer is a person/group independent of the producer who assesses whether a product meets its requirements defined in its Product Description
55
What are the quality responsibilities of the Approver?
The approver is qualified and authorised to approve a (management or specialist) product as being complete and fit for purpose
56
TRUE OR FALSE: Quality assurance is carried out by the project team.
FALSE Individuals undertaking quality assurance must be separate from the project team and be able to provide independent insight to give stakeholders and other bodies confidence
57
When should the customer's quality expectations be agreed?
Early in the Starting Up a Project process
58
The project's acceptance criteria form a list of measurable definitions of the attributes required for a set of products to be acceptable to key stakeholders. What are some examples?
``` Ease of use Ease of support Ease of maintenance Appearance Major functions Development costs Running costs Capacity Availability Reliability Security Accuracy Performance ```
59
TRUE OR FALSE: Acceptance criteria can be refined during the Initiating a Project process.
TRUE Little may be understood about the project's products during the Starting Up a Project process. Each management stage provides further information. Refinements to acceptance criteria can be agreed during the Initiating a Project Process and incorporated through change control.
60
What is a quality inspection?
A systematic, structured assessment of a product conducted in a planned, documented and organised fashion
61
What are the 4 roles in the Review Team?
1. Chair - responsible for the overall conduct of the review 2. Presenter - represents the producers 3. Reviewers - submit questions, confirm corrections/improvements 4. Administrator - records the result and actions

PRINCE2 Foundation (17 decks)

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