Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

PRINCE2 Foundation > 14.0 Quality > Flashcards

14.0 Quality Flashcards

1
Q

Key messages of the quality theme

A
  • Customers say what they want (these are called requirements and developed before the start of the project)
  • Product descriptions detail the technical specification that can be used to meet the requirements (within these, they will have an acceptance criteria)
  • The customer signs of the requirements, the product descriptions and that they have got what they asked for
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is quality management?

A

A discipline for ensuring that outputs, benefits, and the processes by which they are delivered, meet stakeholder requirements and are fit for purpose

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is acceptance criteria?

A

A prioritised list of criteria that the product must meet before the customer will accept it (i.e. measurable definitions of the attributes required for the set of products to be acceptable to key stakeholders)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is quality criteria?

A

A description of the quality specification that the product must meet, and the quality measurements that will be applied by those inspecting the finished product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Where should the customer’s quality expectations be captured?

A

in the project product description

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the purpose of the quality theme?

A

To define and implement the means by which the project will verify that products are fit for purpose

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Key terms: Quality

A

The degree by which a set of characteristics of a product, service, progress, person, organisation, system or resource fulfils requirements

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Key terms: Project Assurance

A

‘Corporate’ and independent of the project and the Project Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Key terms: Quality Planning

A

Defining the Project Product Description (with subjective Customer Quality Expectations and objective Acceptance Criteria) and Product Descriptions (with Quality Criteria) and approval responsibilities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Who approves the Project Product Description?

A

Executive
Senior User
Senior Supplier (if necessary)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Who provides details of the Corporate, programme management or customer quality management system?

A

Corporate, programme management or customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Who advises/assists the Project Manager with preparing and maintaining the Product Descriptions?

A

Project Assurance

Team Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Who documents customer’s Quality Expectations and Acceptance Criteria?

A

Project Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Who provides the customer’s Quality Expectations and Acceptance Criteria?

A

Senior User

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Who provides administrative support for quality controls?

A

Project Support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Who prepares the Project Product Description (with users)?

A

Project Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Who approves the Quality Management Approach?

A

Executive
Senior Supplier
Senior User

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Who provides Quality Assurance?

A

Corporate, programme management or the customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Who confirms acceptance of the Project Product?

A

Executive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Who prepares and maintains the Product Descriptions?

A

Project Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Who produces products consistent with Product Descriptions?

A

Team Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Who manages quality controls for the products concerned?

A

Team Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Who assists the Project Board and Project Manager by reviewing the Product Descriptions?

A

Project Assurance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Who advises the Project Manager on suitable quality reviewers/approvers?

A

Project Assurance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Who approves the quality methods, techniques and tools adopted in product development?

A

Senior Supplier

26
Q

Who provides resources to undertake supplier quality activities?

A

Senior Supplier

27
Q

Who approves the Product Descriptions for key user products?

A

Senior User

28
Q

Who assembles quality records?

A

Team Manager

29
Q

Who advises the Project Manager of product quality status?

A

Team Manager

30
Q

Who ensures that Team Managers implement the quality control measures agreed in Product Descriptions and work packages?

A

Project Manager

31
Q

Who prepares and maintains the Quality Register and the quality records?

A

Project Support

32
Q

Who assists Team Managers and members with the application of the project’s quality processes?

A

Project Support

33
Q

Who provides acceptance of the Project Product?

A

Senior User

34
Q

Who provides resources to undertake supplier quality activities?

A

Senior Supplier

35
Q

Who approves Product Descriptions for key specialist products?

A

Senior Supplier

36
Q

Who assures Project Board members on the implementation of the Quality Management Approach (the proper conduct of the project management and quality procedures)?

A

Project Assurance

37
Q

What 2 products are4 produced and maintained for the Quality theme?

A
  • Quality Management Approach

- Quality Register

38
Q

What is a Quality Management Approach?

A

The QMA describes how quality will be managed on the project, including the specific processes, procedures, techniques, standards and responsibilities added

39
Q

What is the Quality Register?

A

The Quality Register is used to summarise all the quality management activities that are planned or have taken place, and provides information for the end stage reports and end stage project report

40
Q

What type of PROJECT assurance does the Executive have?

A

Business assurance

41
Q

What type of PROJECT assurance does the Senior User have?

A

User assurance

42
Q

What type of PROJECT assurance does the Senior Supplier have?

A

Supplier assurance

43
Q

Quality assurance vs. project assurance

A

Quality assurance is independent of the project

Project assurance is independent of the Project Manager but not independent of the project

44
Q

What is a product?

A

An input or output, whether tangible or intangible, that can be described in advance, created and tested.

45
Q

What are 2 types of products in PRINCE2?

A

Management products

Speciality products

46
Q

What is quality control?

A

Carrying out the quality methods; maintaining quality and approval records; and gaining acceptance.

47
Q

What is quality criteria?

A

The quality measurements that will be applied by those inspecting the finished product in sufficient detail

48
Q

How can quality tolerances be specified in quality criteria?

A

by defining an acceptable range of (test) values

49
Q

What are quality methods?

A

The quality activities to be implemented during the development of a product and for review and approval on completion

50
Q

What are the 2 types of quality methods?

A

in-process

appraisal

51
Q

What are appraisal quality methods?

A

Testing (if the quality criteria are truly objective and quantifiable) or quality inspection (if some subjective judgement is required)

52
Q

What are in-process quality methods?

A

E.g. the use of quality inspections during the course of product as well as upon completion

53
Q

What are the quality responsibilities of the Producer?

A

The producer is the person/group responsible for developing a product

54
Q

What are the quality responsibilities of the Reviewer?

A

The reviewer is a person/group independent of the producer who assesses whether a product meets its requirements defined in its Product Description

55
Q

What are the quality responsibilities of the Approver?

A

The approver is qualified and authorised to approve a (management or specialist) product as being complete and fit for purpose

56
Q

TRUE OR FALSE: Quality assurance is carried out by the project team.

A

FALSE

Individuals undertaking quality assurance must be separate from the project team and be able to provide independent insight to give stakeholders and other bodies confidence

57
Q

When should the customer’s quality expectations be agreed?

A

Early in the Starting Up a Project process

58
Q

The project’s acceptance criteria form a list of measurable definitions of the attributes required for a set of products to be acceptable to key stakeholders. What are some examples?

A 
Ease of use
Ease of support
Ease of maintenance
Appearance
Major functions
Development costs
Running costs
Capacity
Availability
Reliability
Security
Accuracy
Performance
59
Q

TRUE OR FALSE: Acceptance criteria can be refined during the Initiating a Project process.

A

TRUE

Little may be understood about the project’s products during the Starting Up a Project process. Each management stage provides further information. Refinements to acceptance criteria can be agreed during the Initiating a Project Process and incorporated through change control.

60
Q

What is a quality inspection?

A

A systematic, structured assessment of a product conducted in a planned, documented and organised fashion

61
Q

What are the 4 roles in the Review Team?

A
  1. Chair - responsible for the overall conduct of the review
  2. Presenter - represents the producers
  3. Reviewers - submit questions, confirm corrections/improvements
  4. Administrator - records the result and actions

PRINCE2 Foundation (17 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions