10.0 Change

Question 1

What is scope creep?

Answer 1

Customers informally ask for more and teams agree to deliver it without fully understanding the implications

Question 2

What is scope slip?

Answer 2

Project teams informally reduce what they plan to deliver to keep within time and budget but without fully understanding the implications

Question 3

Steps to manage issues

Answer 3

1. capture the issue in the issue register
2. assess the impact of the issue on the 6 control areas
3. propose a resolution to be approved by the project board
4. implement the solution and check if it worked

Question 4

In PRINCE2, changes are identified as…

Answer 4

issues

Question 5

What does the term ‘issue; cover in PRINCE2?

Answer 5

any relevant event that has happened, was not planned and requires management action

Question 6

Who can raise an issue?

Answer 6

anyone with an interest in the project or its outcome

Question 7

What is the purpose of the Change theme?

Answer 7

to identify, assess and control any potential and approved changes to the project baselines

Question 8

Who maintains configuration item records?

Answer 8

Project Support

Question 9

Who determines the change authority and change budget?

Answer 9

Executive

Question 10

Who advises on examining and resolving issues?

Answer 10

Project Assurance

Question 11

Who creates and maintains the Change Control Approach?

Answer 11

Project Manager

Question 12

Who implements corrective actions?

Answer 12

Project Manager

Team Manager

Question 13

Who manages the issue and change control procedures?

Answer 13

Project Manager

Question 14

Who provides the corporate, programme management or customer strategies for issue resolution and change control?

Answer 14

Corporate, programme management or customer

Question 15

Who makes decisions on escalated issues, with particular focus on safeguarding the integrity of the complete solution?

Answer 15

Senior supplier

Question 16

Who produces the product status accounts?

Answer 16

Project Support

Question 17

Who prepares and assists the Project Manager in maintaining the issue register?

Answer 17

Project Support

Question 18

Who sets the scale for rating the severity of issues?

Answer 18

Executive

Question 19

Who sets the scale for priority ratings for requests for change and off-specifications?

Answer 19

Executive

Question 20

Who makes decisions on escalated issues, with particular focus on safeguarding the expected benefits?

Answer 20

Senior user

Executive

Question 21

Who maintains the issue register?

Answer 21

Project Manager

Question 22

Key term: Baseline

Answer 22

Reference levels against which an entity is monitored and controlled

Question 23

Key term: Configuration item record

Answer 23

A record of the status, version and variant of a configuration item (product) and any details of important relationships between them

Question 24

Key term: Product status account

Answer 24

A report of the status of a product: often for a work package, stage or the whole project. A snapshot on a given date of a set of configuration item records

Question 25

Which products are produced and maintained for the Change theme?

Answer 25

- Change control approach - Configuration item record - Product status account - Issue register - Issue report

Question 26

What is a Change Control Approach?

Answer 26

Used to identify, assess and control any potential and approved changes to the project baselines to protect the project's products

Question 27

What is an issue report?

Answer 27

A report containing the description, impact assessment and recommendations for a request for change, off-specification or a problem/concern Only created for issues that need to be handled formally

Question 28

What is a baseline?

Answer 28

The reference levels against which an entity is monitored and controlled

Question 29

What are the 3 types of issues?

Answer 29

- off-specification - request for change - problem or concern

Question 30

Types of issues: off-specification

Answer 30

The Supplier fails to meet the Quality Criteria, is missing a product or is below quality tolerance

Question 31

Types of issues: request for change

Answer 31

A request for change to a 'baseline', often from the customer

Question 32

Types of issues: problem or concern

Answer 32

From anyone, another 'problem' requiring escalation

Question 33

When a request for change is presented to the project board, what can the project board respond with?

Answer 33

- Approve the change - Reject the change - Defer the decision - Request more information - Ask for an exception plan (if the request for change cannot be implemented within the limits delegated to the change authority)

Question 34

If a request for change involves extra cost, what are the three principal ways to fund it?

Answer 34

- Use the change budget - Request that corporate, programme management or the customer increase the project budget - De-scope other elements of the project

Question 35

When an off-specification change is presented to the project board, what can the project board respond with?

Answer 35

- Grant a concession - Instruct that the off-specification be resolved - Defer the decision - Request more information - Ask for an exception plan (if the request for change cannot be implemented within the limits delegated to the change authority)

Question 36

What is a concession?

Answer 36

When the project board decides to accept the off-specification without immediate corrective action When a product is granted a concession, the product is handed over to the user

Question 37

TRUE OR FALSE: Tolerances should not be used to fund requests for change.

Answer 37

True

Question 38

When a problem/concern is presented to the project board, what can the project board respond with?

Answer 38

- Provide guidance to enable the Project Manager to solve the problem - Ask for an exception plan

Question 39

Six areas of guidance for effective change management

Answer 39

1. General tailoring considerations 2. Project size, scale and complexity 3. Managing product baselines 4. The project's delivery approach 5. Delegating a change authority 6. Establishing a change budget

Question 40

What is a change budget?

Answer 40

A sum of money that the customer and supplier agree will be used to fund the cost of requests for change, and possibly also their analysis costs Unless the anticipated level of change on a project is low, it is advisable for a budget to be set up to pay for changes

Question 41

Issue and change control producedure

Answer 41

1. CAPTURE in the issue register 2. ASSESS the impact on products, time, cost and quality 3. PROPOSE whether to accept, reject or defer the changes 4. DECIDE (approve, reject or defer) 5. IMPLEMENT (take corrective action, update records/plans, produce exception plan)