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PRINCE2 Foundation > 10.0 Change > Flashcards

10.0 Change Flashcards

1
Q

What is scope creep?

A

Customers informally ask for more and teams agree to deliver it without fully understanding the implications

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2
Q

What is scope slip?

A

Project teams informally reduce what they plan to deliver to keep within time and budget but without fully understanding the implications

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3
Q

Steps to manage issues

A
  1. capture the issue in the issue register
  2. assess the impact of the issue on the 6 control areas
  3. propose a resolution to be approved by the project board
  4. implement the solution and check if it worked
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4
Q

In PRINCE2, changes are identified as…

A

issues

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5
Q

What does the term ‘issue; cover in PRINCE2?

A

any relevant event that has happened, was not planned and requires management action

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6
Q

Who can raise an issue?

A

anyone with an interest in the project or its outcome

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7
Q

What is the purpose of the Change theme?

A

to identify, assess and control any potential and approved changes to the project baselines

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8
Q

Who maintains configuration item records?

A

Project Support

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9
Q

Who determines the change authority and change budget?

A

Executive

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10
Q

Who advises on examining and resolving issues?

A

Project Assurance

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11
Q

Who creates and maintains the Change Control Approach?

A

Project Manager

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12
Q

Who implements corrective actions?

A

Project Manager

Team Manager

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13
Q

Who manages the issue and change control procedures?

A

Project Manager

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14
Q

Who provides the corporate, programme management or customer strategies for issue resolution and change control?

A

Corporate, programme management or customer

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15
Q

Who makes decisions on escalated issues, with particular focus on safeguarding the integrity of the complete solution?

A

Senior supplier

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16
Q

Who produces the product status accounts?

A

Project Support

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17
Q

Who prepares and assists the Project Manager in maintaining the issue register?

A

Project Support

18
Q

Who sets the scale for rating the severity of issues?

A

Executive

19
Q

Who sets the scale for priority ratings for requests for change and off-specifications?

A

Executive

20
Q

Who makes decisions on escalated issues, with particular focus on safeguarding the expected benefits?

A

Senior user

Executive

21
Q

Who maintains the issue register?

A

Project Manager

22
Q

Key term: Baseline

A

Reference levels against which an entity is monitored and controlled

23
Q

Key term: Configuration item record

A

A record of the status, version and variant of a configuration item (product) and any details of important relationships between them

24
Q

Key term: Product status account

A

A report of the status of a product: often for a work package, stage or the whole project. A snapshot on a given date of a set of configuration item records

25
Q

Which products are produced and maintained for the Change theme?

A
  • Change control approach
  • Configuration item record
  • Product status account
  • Issue register
  • Issue report
26
Q

What is a Change Control Approach?

A

Used to identify, assess and control any potential and approved changes to the project baselines to protect the project’s products

27
Q

What is an issue report?

A

A report containing the description, impact assessment and recommendations for a request for change, off-specification or a problem/concern

Only created for issues that need to be handled formally

28
Q

What is a baseline?

A

The reference levels against which an entity is monitored and controlled

29
Q

What are the 3 types of issues?

A
  • off-specification
  • request for change
  • problem or concern
30
Q

Types of issues: off-specification

A

The Supplier fails to meet the Quality Criteria, is missing a product or is below quality tolerance

31
Q

Types of issues: request for change

A

A request for change to a ‘baseline’, often from the customer

32
Q

Types of issues: problem or concern

A

From anyone, another ‘problem’ requiring escalation

33
Q

When a request for change is presented to the project board, what can the project board respond with?

A
  • Approve the change
  • Reject the change
  • Defer the decision
  • Request more information
  • Ask for an exception plan (if the request for change cannot be implemented within the limits delegated to the change authority)
34
Q

If a request for change involves extra cost, what are the three principal ways to fund it?

A
  • Use the change budget
  • Request that corporate, programme management or the customer increase the project budget
  • De-scope other elements of the project
35
Q

When an off-specification change is presented to the project board, what can the project board respond with?

A
  • Grant a concession
  • Instruct that the off-specification be resolved
  • Defer the decision
  • Request more information
  • Ask for an exception plan (if the request for change cannot be implemented within the limits delegated to the change authority)
36
Q

What is a concession?

A

When the project board decides to accept the off-specification without immediate corrective action

When a product is granted a concession, the product is handed over to the user

37
Q

TRUE OR FALSE: Tolerances should not be used to fund requests for change.

A

True

38
Q

When a problem/concern is presented to the project board, what can the project board respond with?

A
  • Provide guidance to enable the Project Manager to solve the problem
  • Ask for an exception plan
39
Q

Six areas of guidance for effective change management

A
  1. General tailoring considerations
  2. Project size, scale and complexity
  3. Managing product baselines
  4. The project’s delivery approach
  5. Delegating a change authority
  6. Establishing a change budget
40
Q

What is a change budget?

A

A sum of money that the customer and supplier agree will be used to fund the cost of requests for change, and possibly also their analysis costs

Unless the anticipated level of change on a project is low, it is advisable for a budget to be set up to pay for changes

41
Q

Issue and change control producedure

A
  1. CAPTURE in the issue register
  2. ASSESS the impact on products, time, cost and quality
  3. PROPOSE whether to accept, reject or defer the changes
  4. DECIDE (approve, reject or defer)
  5. IMPLEMENT (take corrective action, update records/plans, produce exception plan)

PRINCE2 Foundation (17 decks)

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