1.1.9 - Evaluate different methods of providing user documentation.

Question 1

What are help files?

Answer 1

Help files are supplied with the system when downloaded and can be accessed via a button in the system. They provide general instructions and error-solving tips.

Question 2

What are the advantages of help files?

Answer 2

Help files are accessible at all times when using the program and give helpful general instructions on system use and major errors.

Question 3

What are the disadvantages of help files?

Answer 3

Help files can only be used after the system has been downloaded, often deal with very general errors, and usually lack a search capability.

Question 4

What is online support?

Answer 4

Online support is a web service hosted by the system’s developer that provides user documentation, such as forums and FAQs. It often includes live support options.

Question 5

What are the advantages of online support?

Answer 5

Online support is often more extensive than help files, continuously revised, offers live support, and usually has search capabilities.

Question 6

What are the disadvantages of online support?

Answer 6

Online support is inaccessible without an internet connection and live support may not be effective for users unfamiliar with computers.

Question 7

What are printed manuals?

Answer 7

Printed manuals are paper manuals supplied with the system, providing instructions and help with system installation.

Question 8

What are the advantages of printed manuals?

Answer 8

Printed manuals can be read before using the system, are always available, and give help with system installation.

Question 9

What are the disadvantages of printed manuals?

Answer 9

Printed manuals can be lost, are usually limited to installation information, and may not keep up with system updates.