1.1.8 - Describe the importance of user documentation. Flashcards
What is user documentation?
User documentation is any document that teaches the user how to use the features and functions of the system. It can come as a book, PDF, website, video, etc.
Why is user documentation important?
Without detailed instructions, users may be unaware of system features or unable to use them, reducing productivity. Good documentation guides users through the system, increasing productivity.
What should user documentation cover?
User documentation should cover installation, operation, and troubleshooting. It should also include sample data and screens.
What are the benefits of simple user documentation?
If user documentation is simple, system implementation can occur faster, and the transition to the new system is eased.
What is the difference between user documentation and system documentation?
User documentation is non-technical and designed for end users, whereas system documentation is technical and intended for developers or system administrators.
What challenges can good user documentation help address?
Good user documentation can ease the transition for users switching to the new system and help them adapt more quickly.
