1.1.10 - Evaluate different methods of delivering user training.

Question 1

What is self-instruction in user training?

Answer 1

Self-instruction is where users learn how to use the system on their own, often by reading manuals or watching videos.

Question 2

What are the advantages of self-instruction?

Answer 2

Self-instruction has a low cost, flexible timeline, and allows users to tailor their learning to their needs.

Question 3

What are the disadvantages of self-instruction?

Answer 3

Users might feel lost or overwhelmed, and unstructured learning may lead to features being unused or misunderstood.

Question 4

What are formal classes in user training?

Answer 4

Formal classes involve users sitting in a classroom where a teacher instructs them on how to operate the system.

Question 5

What are the advantages of formal classes?

Answer 5

Formal classes provide a structured learning environment, access to an expert for questions, and can train staff more quickly.

Question 6

What are the disadvantages of formal classes?

Answer 6

They are more expensive due to the need for teachers and facilities, and the schedule and experience are harder to personalize.

Question 7

What is remote or online training?

Answer 7

Remote or online training involves an instructor teaching one student or a small group through a virtual environment.

Question 8

What are the advantages of remote or online training?

Answer 8

It provides a structured learning environment, access to an expert, no need for physical facilities, and instructors have more time to answer questions.

Question 9

What are the disadvantages of remote or online training?

Answer 9

It is more expensive due to the need for internet and teachers, can feel less hands-on, and must be computer-based.