10.1a - Causes and Pressures For Change Flashcards
1
Q
Change management definition
A
The process that ensures a business responds to the environment in which it operates
2
Q
What are the different types of change?
A
- Internal change
- External change
- Incremental change
- Disruptive change
3
Q
What are the internal forces for change?
A
- Desire to increase profits
- Reorganisation to increase efficiency
- Change organisational structure
4
Q
What are the external forces for change?
A
- Customer demand
- Competition
- Legislation
- Social values
- Economy
- Technological change
5
Q
Incremental change definition
A
Small adjustments made over a long period of time towards a desired end result
6
Q
Step change definition
A
A radical change in one fell swoop
7
Q
Disruptive change definition
A
Irreversible changes to products, processes and markets (a change that alters the future completely)
8
Q
Examples of disruptive changes:
A
- Internet
- Telephones
9
Q
Why do businesses need to change with time?
A
- Might lose competitive advantage
- Failure to meet customer demands (e.g. HMV)
- Leads to improved working conditions and job satisfaction
