1 - Communication and Negotiation Flashcards
1
Q
What are the two types of negotation?
A
Principled and competitive
2
Q
What three things are needed for communication?
A
- Communicator
- Method
- Recipient
3
Q
What are some typical barriers to communication?
A
- Time
- Geography
- Technology
- Language
- Jargon
- Bias or prejudice
- Emotion
- Opinion
- Context
- Ambiguity
4
Q
What are the four principles of principled negotiation?
A
- People - Separate people
- Interests - Focus on interests
- Options - Look at lots of options
- Criteria - Make it objective
