Week 2: Communication

Question 1

Define communication

Answer 1

Communication involves the reciprocal process in which messages are sent and received between two or more people

Question 2

What are the three models of communication?

Answer 2

The linear model, interactive model, and transactional model

Question 3

How is a perspective formed?

Answer 3

Perspective is formed and influenced by factors of which someone is exposed to.

Question 4

What are some factors that infants are exposed to that influence their perspective?

Answer 4

Care providers and home environment

Question 5

What are some factors adolescents are exposed to that influence their perspective?

Answer 5

Teachers, religion, peers, hobbies

Question 6

What are some factors adults are exposed to that influence their perspective?

Answer 6

Politics, relationships, music, technology, experiences, occupation, peers

Question 7

What are the 5 different question styles?

Answer 7

Closed, open, probing, clarifying and leading

Question 8

What question is the following-
‘Does your leg hurt?’

Answer 8

Closed (answer is yes/no)

Question 9

What question is the following-
‘what symptoms have you experienced?’

Answer 9

Open (open to more flexible answers)

Question 10

What question is the following-
‘so you said your leg hurts, how would you describe the pain?’

Answer 10

Probing

Question 11

What question is the following-
‘you said your pain is a 8/10, is that correct?’

Answer 11

Clarifying

Question 12

What question is the following-
‘you’ve been very brave haven’t you?’

Answer 12

Leading

Question 13

What are the two types of interview styles?

Answer 13

Structured and unstructured

Question 14

What are the pros to a structured interview?

Answer 14

• systematic process
• assists with information collection
• more professional

Question 15

What are the cons to a structured interview?

Answer 15

• rigid and less flexible
• less personal/more robotic
• emphasizes power imbalance

Question 16

What are pros to an unstructured interview?

Answer 16

• allows patient to lead
• more relaxed
• builds trust

Question 17

What are cons to an unstructured interview?

Answer 17

• less focused on important information
• less professional

Question 18

What are examples of non-verbal communication?

Answer 18

Posture, eye contact, gesture, tone, facial expression

Question 19

What % of communication is body language?

Answer 19

55%

Question 20

Why is active listening important?

Answer 20

• it indicates to the speaker that the listener is engaged and participating in the discourse
• it demonstrates respect, dignity empowerment and compassion

Question 21

Name the barriers to communication

Answer 21

Mental state, environmental, physical, perceptual, language, non-verbal cues, cultural, organisational