Week 11: Exam Prep & Review Flashcards
Define Rapport
An important factor in establishing effective patient relationships, initiating trust development and involves the use of empathy, respect and other core concepts
What’s the benefit of building rapport with patients?
Positive rapport improves patient satisfaction, treatment adherence and reduces risk of medical errors and complaints
How can you practice consent as a core concept through verbal communication?
- ask for consent and explain the need
- avoid assumptions
- be curious to find out the reasoning behind their discussion
How can you practice consent as a core concept through non-verbal communication?
- open posture
- eye contact
- position/posture
- monitor implied consent
How can you practice compassion and care through verbal communication?
- be authentic
- recognise and validate their distress
- use open questions to ask what they would like to happen
- use closed questions to clarify care concerns
- use positive and supportive language
How can you practice compassion and care through non-verbal communication?
- active listening
- be present
- avoid interruptions
- invested post/expressions
- engaged tone of voice
How can you practice empowerment as a core concept through verbal communication?
- introduce self and role
- explain the need to ask personal questions
- provide as much info as possible
- use appropriate language
- seek clarification and check understanding
- provide patient centred options
How can you practice empowerment as a core concept using non-verbal communication?
- positive posture
- affirmative noises/behaviours to encourage discussions
- eye contact
- engaging tone of voice
- provide space and silence to allow patient to consider information
How can respect and dignity be practiced as a core concept using verbal communication?
- introduce self and role
- dont interrupt
- use their preferred name
- seek their opinion/ preference/ ideas
- uphold privacy of information
- use polite professional language
- involve them in any decision making
How can you practice respect and dignity as a core concept using non-verbal communication?
- eye contact
- affirmative ations/noises
- positive posture
- appropriate tone and volume of voice
- proximity/personal space
What is validation?
Emotional validation is the process of acknowledging and accepting someone’s emotions as valid and legitimate regardless of whether they align with ones own perspective
How can you make a patient feel validated?
By utilising empathy, active listening, showing understanding, and acceptance of the emotions and experiences of others without judgement or criticism
