Week 1: Introduction to communication, empathy and understanding

Question 1

Define empathy

Answer 1

The skill and ability to understand another person’s perspective

Question 2

Define consent

Answer 2

A voluntary, uncoerced decision, made by a sufficiently competent or autonomous person on a basis of adequate information and deliberation

Question 3

Define care

Answer 3

Attending to physical, psychological and social needs of an individual. An obligation of someone to prevent harm or distress occurring to another

Question 4

Define empowerment

Answer 4

Patients gaining knowledge, skills, attitudes or self-awareness, combined with the confidence to participate in their care

Question 5

Define dignity

Answer 5

The intrinsic, unconditional value of all persons

Question 6

Define compassion

Answer 6

The recognition, understanding and emotional response to another’s distress, and a motivating factor to relieve that distress

Question 7

Define respect

Answer 7

Our actions that honour or acknowledge a person’s dignity

Question 8

Define a shared decision

Answer 8

Making leads to more patient satisfaction and better treatment adherence

Question 9

Define communication

Answer 9

Communication involves the reciprocal process in which messages are sent and received between two or more people

Question 10

What are the three human psychological needs?

Answer 10

Control, understanding and belonging

Question 11

What is a perceptual lense?

Answer 11

Perceptual lense refers to how an individual interprets their surroundings which can be shared from out past experiences

Question 12

What does a shared perspective allow?

Answer 12

Communication between a shared perspective allows a perceptual lense to be understood and also forms empathetic communication

Question 13

Why is a shared perspective important for paramedic practice?

Answer 13

This type of communication leads to safer clinical care and improved resilience and wellbeing