UNIT 4 OPERATINOS - ANALYSING OPERATIONAL PERFORMANCE

Question 1

WHY IS operations data significan to a bs overall

Hint picture

Answer 1

gives clear picture of a firms productivity and efficiency

Question 2

what are the 4 main areas of operaitonal data

Answer 2

capacity
capacity utilisation
labour productivity
unit costs

Question 3

bs are likely to set targes realting to each

Answer 3

of the operations data

Question 4

targets est regarding operaitonal data will be

Answer 4

smart

and sued to identify trends and judge perfomance

Question 5

what is capapcity

Answer 5

total max amount a bs can rpdocue in a given time period if its working flat out

Question 6

what is capapcity utilisation

Answer 6

shows actual output of a bs and in a given time period as a % of the maximum capacity

Question 7

how do we calculate capacity utilistion

Answer 7

actual output in time period /maximum possible output per time period

x 100

Question 8

what is labour productivity

Answer 8

measures output per worker in a given time period

Question 9

which two dpt managers are interested in labour productivity

Answer 9

operational and hr managers

Question 10

how do we calculate labour productivity

Answer 10

output per time period /
number of employees

Question 11

what would be the result of a labour productivity question

Answer 11

x units per worker

Question 12

what is a unit cost

Answer 12

cost of producing one unit of a good or service

Question 13

how do we work out unit/average unit costs

Answer 13

total costs/units of ouptut

Question 14

why do firms want to lower unit costs

Answer 14

can improve competitivity

Question 15

cosg of production increases when a bs makes

Answer 15

more

Question 16

costs of production icnrease when a busines makes more , so its ipmortant for a bs to be productive enough as

Answer 16

keeps cost to a minimum

Question 17

why do we analyse operational data

hint looking over prevous year , goals , directio

Answer 17

when looking over previous years can analyse trends

from this put in goals

this is useful for leadership and workforce who can strive towards this

creates a senes of direction

work better
fo better

Question 18

how can we use operational data in terms pricing

Answer 18

tell bs estimation of ost of producing a unit whihc can aid pricing descisions

Question 19

what is production

Answer 19

volume of ouotu a firm produces in a specific time period

Question 20

what is productivity

Answer 20

hourly rate of ouptu per each unit

Question 21

if same level of ouput can be achieved with fewer employees what wil happen to productiivyt

Answer 21

rise