true-and-false Flashcards
Database live at the Data Center? True or False
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Record numbers have to be manually incremented? True or False
Server is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
True or False?
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UI Policy can make fields read-only, mandatory, or hidden? True or False
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ServiceNow is single-instance, multiple tenant architecture? True or False
Knowledge articles within a knowledge base are grouped by category? True or False
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End Users can personalize the list layouts for themselves
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Once access has been granted to a role, all of the groups or users assigned to that role are granted the same access.
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Knowledge articles within a knowledge base are grouped by category?
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Business Rules are used to enforce mandatory data on a form?
Data Policy can enforce mandatory data on import. True or False?
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Each knowledge base can have unique lifecycle workflow, user criteria, category structures, and management assignments. True or False?
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UI Action can prompt that an Incident has been successfully submitted. True or False
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Business Rules are used to enforce mandatory data on a form
ATF can consist of steps that run on web browser
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Notifications can be sent to individual users or to groups or to both.
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Any user can tag items and make them viewable by everyone
UI Policy can make fields read-only, mandatory, or hidden?
t
Database live at the Data Center?
t
ServiceNow is a single-instance, multiple tenant architecture?
Configuration will not affect what others see on their forms?
Data Policy can enforce mandatory data on import?
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When the state is “On Hold” and the “On Hold Reason” is “Awaiting Caller”, the incident state will automatically change to “In Progress” once the caller user makes a change to the incident.
The branding changes applied using the Settings icon will only affect the currently logged-in user and will not affect other users
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One of the important features in Now Platform is that it is specialized to specific departments
Every task can be assigned to an assignment group and to a specific user at the same time.
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When personalizing a list view, the Personalize List (gear) icon changes to show that the list has been personalized
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The benefit of the activity stream inline editor is that you can add comments to tasks without opening them
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ServiceNow instance is single-tenant
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Delegated developers automatically get the admin role
There is no need to create new Import Set for every time you need to import data, you can reuse the Import Set if you’re importing data with the same columns
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UI Policy is applied on all data input no matter what the channel is, including web form, import sets, …etc
The System Administrator role is one of the baseline roles and it contains the security_admin role
Related lists do NOT appear on a form until a record has been saved to the database
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The impersonate feature is not recommended because there is no way to know what actions the impersonator took on behalf of the impersonated user
ServiceNow consists of standard integration with LDAP
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The Run button in the report designer does NOT save the report.
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A data policy defined for a table will only run when data is inserted through the form, but it will not run when the data is inserted via import set.
When using the form designer, by default, the first section in the form is readonly.
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The field name is a user-friendly term which allows people to identify the field in the user interface
When deploying update sets from an instance to another, both instances should be on the same version to make sure that the deployment works well
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Multi row variable sets can only be used in one record producer or catalog item.
The disadvantage of enabling the virtual agent is that some users would prefer to speak to a human agent
Javascript can run on both client side and service side
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Roles can be assigned to groups but they cannot be assigned to individual users
Delegated developers automatically get the permission for deployment.
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The purpose of data policies is to enforce security in the system
A group can contain a nested group.
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Import Articles button can be used to import articles from Word documents into the knowledge base
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You can approve/reject an approval request record by right clicking the approval request in the list and then selecting approve or reject
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Benchmarks provide comparative insights relative to industry averages.
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Catalog item can appear only in one category.
