form Flashcards
ServiceNow uses what term to describe all the data saved within a particular form?
Record
Knowledge article authors can apply predefined formats, table of contents, code snippets and find/replace text when authoring a knowledge article using this editor:
HTML
Where on the Now Platform can users author cross-enterprise workflows and create a single, unified process?
Process Automation Designer
Reports can be created from which different places in the platform?
View / Run module, List column heading
What is a formatter? Select one of the following
A formatter is a form element used to display information that is not a field in the
record
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Mapping fields using a Field Map
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Dashboard
What are the main Ul component(s) of the ServiceNow Platform? (Choose 3)
Application Navigator, Content Frame, Banner Frame
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
task
Buttons, form links and context menu items are example of what type of functionality?
UI Action
What information does the System Dictionary contain?
The definition for each table and column
Which technique is used to get information from a series of referenced fields from different tables?
Dot-Walking
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Virtual Agent
When running Transform on an import set, how does the ServiceNow system handles the data being imported?
The Transform map acts as a staging area for records imported from a data source.
What is a form?
A form displays information from one record in a data table.
What features of ITIL are utilized by the ServiceNow platform?
Strategy, Design, Transition, Operations
When using Transform Mapping how we can dynamically map field?
We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality.
When does the submit button appear on a form?
When Changing a new record
A field can be added to a table and form by accessing which part of the Form Designer interface?
Field Navigator
What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options.
Performing diagnostics, Providing how-to information, Answering FAQs
What is selected on the Now Platform to impersonate another user?
User menu
ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below
LDAP, OIDC, REST
The CMDB is the authoritative source of what information? Select 3 Answers from the below options.
Owner, Contact, Support group
What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
UI Policy Action
Which menu does provide options related to viewing, configuring, creating favourites and saving form data?
Form Context Menu
Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.
SMS, Email, Meeting Invitation
What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.
Application Navigator, Content frame, Banner frame
The Now Platform is an example of which cloud computing model?
Application Platform-as-a-Service (aPaaS)
When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.
Remove icon, Handle icon, Edit icon
Which two options are available in the Form Designer’s Page Header component?
Select Table, Select View
Which UI action saves information for a new record and leaves the form?
Submit
Which tool s a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks
Virtual Agent
What is the different between Additional Comments and Work Notes on a form?
Work Notes are visible to users with itil role and Additional Comments are visible to all users accessing the record.
Which statement is incorrect regarding Personalize a form?
Hide Mandatory Fields
Which feature is to design and build automated conversations that help your users quickly obtain information, make decisions, and perform common work tasks?
Virtual Agent
What is the function of paperclip icon on the Form header?
Attach, remove, or rename files on form.
Which statement best describes Form Designer’s Sections?
Sections are used to break up the form and group like information together.
Which UI action saves information for a new record and leaves the form?
Submit
_______________ allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.
Knowledge Management
What are the UI actions commonly displayed on a form header?
� Update
� Save
� Delete
What is Formatter?
An element used to display information that is not a field in the record
In the Form Design Interface, what are the two tabs part of Field Navigator?
Filter tab: allows you to search fields or field types
Fields tab - existing fields for the selected table which can be added to the form
Field Types tab - field types which can be added to the form.
Which field type displays information from another table?
Reference
What editor is used by knowledge authors in order to apply predefined formats, code snippets, table of contents and find or replace text for a knowledge article?
HTML
What method is used to add fields on the form using Form Designer?
Drag and Drop
What is the best practice of creating templates for the form?
Form that are used frequently such as incidents, problems, and change.
ServiceNow uses what term to describe all the data saved within a particular form?
Record
Which technique is used to get information from a series of referenced fields from different tables?
Dot-Walking
What are the possible file formats for importing data into ServiceNow?
HTTP/SFTP, JSON, Excel, or CSV
When running transform on an import set, how does the ServiceNow instance handle the data being imported?
The import set acts as a staging area for records imported from a data source
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?
Metric
You are designing a record producer. You need to add questions to the form to solicit information from customers. Which of the following should you use?
Variables
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Dashboard
What information does the System Dictionary contain?
The definition for each table and column
Which are states that you can make a field on a form using UI Policy?
Mandatory read-only Hidden
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
task
Buttons, form links, and context menu items are all examples of what type of functionality?
UI Action
Which of the following allows a user to edit field values in a list without opening the form?
List Editor
What is a formatter? Select one of the following.
formatter is a form element used to display information that is not a field in the record
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Virtual Agent
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Mapping fields using a Field Map
Reports can be created from which different places in the platform?
View / Run module, List column heading
When working on a form, what is the difference between Insert and Update operations?
Insert saves changes and remains on the form, Update saves changes and exits the form
What is the purpose of the Duration field in the incident form?
Time elapsed before the incident was resolved.
Which of the following are valid options in the “When” field in the business rule form?
After Async Before Display
You are designing a form for a specific record. Which of the following is useful if you need to allow fields to be populated automatically?
Template
What are the 3 components of the form designer?
Page header Field navigator Form layout
You need to add a button to one of your forms. Which of the following should you use?
UI Action
