inc

Question 1

Data Inconsistency correction is done from automated?

Answer 1

Plugin

Question 2

If prefix of incident needs to be changed, which table should I refer?

Answer 2

Number Maintenance Table

Question 3

Incident, problem and change tables extend which table?

Answer 3

Task [task]

Question 4

Which of the following is included in an updated set?

Answer 4

Form layout, fields, tables, workflow

Question 5

Each field has three key attributes which includes

Answer 5

label, name, value

Question 6

My company wants have the incident number prefix as �IN’ instead of the default INC. As an ADMIN, what do I need to do?

Answer 6

Go to the number maintenance application and change the prefix to “IN� for the incident

Question 7

Which of the following statements is true when an incident has several child incidents?

Answer 7

Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.

Question 8

Which of the following outlines the ways changes may be related to incidents?

Answer 8

Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

Question 9

Which type of record may be used to initiate the process to deploy a fix to an incident?

Answer 9

Change Request

Question 10

Which of the following are valid channels to create incidents?

Answer 10

Support Chat, Inbound Email, Service portal