role

Question 1

What is the best practice when it comes to roles and groups?

Answer 1

Roles should be added to groups and user should be added to groups

Question 2

If a user has one role and that role inherit other role which of the following is true?

Answer 2

user will get the assigned role as well as the inherit role.

Question 3

What are the OOTB ServiceNow roles in ascending order?

Answer 3

Admin, Delegate Admin, ITIL, ESS.

Question 4

Approvers have the ___________ role but no other roles.

Answer 4

approver

Question 5

What is the best practice to delete roles that are assigned to the group from a user record?

Answer 5

You must remove the user from the group record

Question 6

What is a common way of testing functionality for different roles?

Answer 6

Impersonate user

Question 7

What is the best practice to delete roles that are assigned to the group from a user record?

Answer 7

You must remove the user from the group record

Question 8

What is the best regarding User/Group/Role

Answer 8

Roles should always be assigned to groups rather than individual users. Add Users to Group

Question 9

Which role is assigned to Fulfiller?

Answer 9

itil

Question 10

_____ can belong to more than one group, and ______ identify a subset of users based on roles.

Answer 10

Users, Groups

Question 11

How is assignment rule followed in terms of Role, User and Group?

Answer 11

Create Group and assign Roles to them, User is assigned to a Group

Question 12

Which role is required to delete an incident?

Answer 12

admin

Question 13

What are the 5 provided Roles by ServiceNow?

Answer 13

System Administrator The admin role provides access to all platform features, applications, functions and data Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc Specialized Administrator Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web
services Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management

Question 14

What is the relationship between User table and Role table?

Answer 14

Many-to-many