sla

Question 1

In SLA definition, what are the conditions that will trigger an SLA?

Answer 1

Start condition, Pause condition, Stop condition.

Question 2

What is the greatest benefit of utilizing SLAS?

Answer 2

SLA’s allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions.

Question 3

What are the types of SLAS in Service Now?

Answer 3

Underpinning contract Operational level agreement SLA agreement

Question 4

What are the 4 aspects of SLA?

Answer 4

Task SLA, SLA Automation, SLA Workflow, SLA Definition

Question 5

What defines how departments work together to meet the service level requirements documented in an SLA?

Answer 5

Operational Level Agreement (OLA)

Question 6

What enables you to define the conditions under which the running SLA will be completed and a new SLA will be attached?

Answer 6

Reset