paths Flashcards
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
REQ (Number)>RITM (Number)>TASK (Number)
Where can you navigate to see the notifications that are currently defined on the Now Platform?
System Notification > Email > Notifications
Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options.
Guided Setup > ITSM Guided Setup System Properties > Basic Configuration UI16
Where do you navigate in the Now Platform to see a list of catalogue items?
Service Catalog > Catalog Definitions > Maintain Items
Which search results is INCORRECT if you enter “service” in navigator filter?
Incident -> Assigned to me
Consider this list filter breadcrumb “All > Active = true > Assigned to = Bud Richman”. What happens if user clicks on “Active = true” part of the breadcrumb?
List will be refreshed to retrieve all active records.
Which module allows an admin to change the look and feel for an instance?
System Properties > Basic Configuration UI16
Where do you go to check application server and network responses?
System Diagnostics > Stats > Stats System Logs
What are the two pathways to view feedback left on a published article?
Knowledge > articles > My Flagged, Knowledge > articles > published
Making the background color of the Development instance different from the Production instance makes it easily recognizable. Which one of the following is a correct list of steps to customize the background color of the header bar?
Rightmost portion of the banner > Gear icon > Theme.
Which module can be used to access system dictionary?
System Definition > Dictionary
Which of the following modules can be used to view knowledge content?
Self-Service > Knowledge
Which module can be used to create assignment lookup rules?
System Policy > Rules > Assignments Lookup Rules
Where do you go to confirm a recent upgrade to a feature release that has been performed?
System Logs > Events
How to run Data Collector Jobs?
Performance analytics > Data Collector
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
REQ (Number)>RITM (Number)>TASK (Number)
What is the module name that is used to access configuration base items?
Configuration > Base Items
Which module to use in order to configure creating requests via email?
System Policy > Email > Inbound Actions
What happens when you change the order of columns using the Column Context Menu > Configure > List Layout?
The order of columns for this list changes for all users except the users who personalized the list
Which one of the following orders is used by default to sort lists?
order > number > name
Which of the following modules can you used to access variable sets?
Service Catalog > Catalog Variables > Variable Sets
Which module can be used to see a list of favorites defined by all users?
System Definition > Bookmarks
Which module displays a list of tasks assigned to a user’s group but not yet to a specific user?
Service Desk > My Groups Work
Which module should be used to create visual task boards?
Self-Service > Visual Task Boards
Which module can be used to access catalog categories?
Service Catalog > Catalog Definitions > Maintain Categories
Which module can be used to change the default date/time formatting?
System Properties > Basic Configuration UI16
Which module can be used to manage record numbers?
System Definition > Number Maintenance
