req Flashcards

1
Q

Under which circumstance is the delegated request experience not supported?

A

If two-stop checkout is enabled

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2
Q

On what condition is the delegated request experience not supported?

A

If two-step checkout is enabled

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3
Q

What HTTP request methods can be used in place of GET methods to return a response without a response body?

A

HEAD

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4
Q

Which one of the following workshops identifies the technical requirements for implementation?

A

Technical workshop

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5
Q

Each field has three key attributes which includes

A

label, name, value

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6
Q

My company wants have the incident number prefix as �IN’ instead of the default INC. As an ADMIN, what do I need to do?

A

Go to the number maintenance application and change the prefix to “IN� for the incident

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7
Q

Which of the following statements is true when an incident has several child incidents?

A

Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.

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8
Q

Which of the following outlines the ways changes may be related to incidents?

A

Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

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9
Q

Which type of record may be used to initiate the process to deploy a fix to an incident?

A

Change Request

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10
Q

Which of the following are valid channels to create incidents?

A

Support Chat, Inbound Email, Service portal

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