Strengthen your conflict management skills

Question 1

What does relationship conflict usually involve?

A. People blaming themselves for the problem.
B. People getting angry with one another and blaming each other for the problem.
C. People having conflict at work and taking it out on others in their personal life.
D. People getting angry with their supervisors for not resolving the problem.

Answer 1

B. People getting angry with one another and blaming each other for the problem.
Correct

Question 2

Task conflict usually involves _____.

A. people having conflict at work and taking it out on others in their personal life.
B. people working together to solve the issues created by their differences.
C. people blaming themselves for the problem.
D. people getting angry with their supervisors for not resolving the problem.

Answer 2

B. people working together to solve the issues created by their differences.
Correct

Question 3

Which conflict situation does not create organizational costs?

A. when people stay home to avoid a conflict
B. when people are able to talk openly and honestly about their differences
C. when employees leave a job
D. when employees experience stress related to health concerns

Answer 3

B. when people are able to talk openly and honestly about their differences
Correct

Question 4

What is NOT an example of reflecting upon your conflict responses?

A. having an observer provide feedback about your actions from a previous conflict
B. using of assessment instruments
C. focusing on your own actions from a previous conflict
D. focusing on the actions of others in a previous conflict

Answer 4

D. focusing on the actions of others in a previous conflict
Correct

Question 5

One reason conflict is inevitable is that we naturally have differences with other people.

A. TRUE

B. FALSE

Answer 5

A. TRUE
Correct

Question 6

At the onset of a conflict, which response is NOT a good technique?

A. Reflect upon what is happening and what you want.
B. Buy time.
C. Regain your emotional balance.
D. Ignore the conflict by checking email.

Answer 6

D. Ignore the conflict by checking email.
Correct

Question 7

When in a conflict situation, if you are “listening for understanding,” then _____.

A. you are going to need to use an assessment instrument
B. you are trying to determine if the other person has hot buttons
C. you should be able to accurately tell them what you heard them say
D. the other person in the conflict is getting angry

Answer 7

C. you should be able to accurately tell them what you heard them say
Correct

Question 8

Behavioral integration involves improving the collaborative spirit of a group.

A. TRUE

B. FALSE

Answer 8

A. TRUE
Correct

Behavioral integration - 1. the combination of separate individual behaviors into a synchronized or coordinated behavioral unit.

Question 9

Which of these is NOT a good technique for helping others resolve a conflict?

A. facilitating discussions

B. coaching

C. dancing

D. mentoring

Answer 9

C. dancing
Correct

Question 10

Which action is NOT a destructive behavior?

A. Try to listen carefully and make sure to share your own thoughts and feelings.

B. Avoid the other person.

C. Speak louder so the other person can properly hear you.

D. Try to outdo the other person to get what you want.

Answer 10

A. Try to listen carefully and make sure to share your own thoughts and feelings.
Correct

Question 11

Which choice is NOT a constructive behavior to get better results in your conflicts?

A. Try to understand the other person’s point of view.

B. Tell the other person that your point of view is important and why.

C. Share your own thoughts and feelings.

D. Develop and vet possible options or solutions for the conflict.

Answer 11

B. Tell the other person that your point of view is important and why.
Correct