Igniting Emotional Engagement Flashcards
Organizational influence means _____.
- metrics that are on the radar of senior leaders
- people in the organization who talk to customers on a daily basis
- formal or informal leaders who have a voice in the organization
- Director level and above
- formal or informal leaders who have a voice in the organization
Correct
These leaders are listened to and respected, though they may not have formal authority.
Through what type of lens should you evaluate your initiative or project?
- duration
- value
- difficulty
- all of these answers
- all of these answers
Correct
When you’re evaluating a project, looking through several lenses can give you a comprehensive view.
After you tie your initiative to an organizational or departmental objective, what should you do?
- Ask if they think your initiative is important.
- Show the person your entire project plan.
- Make a simple ask that contributes to your larger goal.
- Reinforce the financial implications.
- Make a simple ask that contributes to your larger goal.
Correct
Making a simple ask gives your team an easy way to get involved quickly.
In order to sustain engagement, you should tie into the emotional needs of connection and _____.
- expediency
- output
- meaning
- greed
- meaning
Correct
Human beings are hardwired to make an impact on the world around them.
A clear deadline creates ____
- problems
- urgency
- intelligence
- anxiety
- urgency
Correct
Having a deadline on your work ensures it doesn’t fall to the bottom of the list in the face of day to day priorities.
How many time should you try to engage someone before you walk away?
- unlimited
- once
- three times
- twice
- twice
Correct
Giving someone a second chance after an initially negative reaction gives them the opportunity to pivot their response.
How many time should you try to engage someone before you walk away?
- unlimited
- once
- three times
- twice
- twice
Correct
Giving someone a second chance after an initially negative reaction gives them the opportunity to pivot their response.
When you have a long goal, you should make sure your incremental wins _____.
- are various parts of the goal
- are only your responsibility
- occur exactly every 5 days
- are all the same
- are various parts of the goal
Correct
Connecting your incremental wins to the larger goal keeps hearts and minds on the end game.
When you talk about an idea, especially in the early stages, it’s important to use _____.
Select an answer:
1. synonyms
2. SMART goals
3. forward language
4. backward language
- forward language
Which of the following is not important to include in the positioning of your goal?
Select an answer:
1. Value
2. Senior Leader Sponsorship
3. What the “win” looks like
4. A deadline
- Senior Leader Sponsorship
When our brains release oxytocin, what happens?
Select an answer:
1. We are unable to pay attention.
2. We have a fear based response.
3. It increases our IQ.
4. We become more invested in people and outcomes.
- We become more invested in people and outcomes.
What’s the advantage of thinking about why someone might object, or how a project might go wrong?
Select an answer:
1. It reinforces pessimism.
2. You don’t need to do this – it can be left to the executive team.
3. It helps you prepare for obstacles.
4. It takes about 10% of your project duration time.
- It helps you prepare for obstacles.
If someone says time or money are the reasons they can’t be involved, they usually mean there is a lack of _____.
Select an answer:
1. value
2. likable people involved
3. ways for them to contribute
4. resources
- value
When something fails, what should you do?
Select an answer:
1. Provide some next steps.
2. Articulate the facts.
3. Remind everyone of the end goal.
4. all of these answers
- all of these answers
What is the first step in dealing with negativity?
Select an answer:
1. Refute it.
2. Validate it.
3. Praise it.
4. Ignore it.
- Validate it.
