Building Business Relationships (2019) Flashcards
Why is it important to nail the first impression?
- Nailing the first impression means you can build off of that first connection over time.
- People decide if they know, like, or trust you within 3-7 seconds of meeting you.
- To build relationships, you must make connections early and often, beginning with the first impression.
- All of these
- All of these
Correct
Building relationships with executives can be tough. Where should you begin?
- Wait for an organic meeting so you don’t waste their time.
- Ask their assistant for a meeting.
- Send a message via social media.
- Ask someone you know for an email introduction to the executive.
- Ask someone you know for an email introduction to the executive.
Correct
An executive is more likely to meet with you when someone else they know within the company has vouched for you enough to make an email introduction. You’ll increase your chances of success better than if you were to send a cold email yourself.
According to Gallup’s annual report, what percent of employees are engaged?
- 16
- 66
- 50
- 34
- 34
Correct
Yes – less than half! That’s why understanding and leveraging employees’ motivations is such a powerful way to increase overall performance.
How does having a spirit of service help you build business relationships?
- A spirit of service makes others indebted to you.
- A spirit of service increases performance.
- A spirit of service helps you connect.
- A spirit of service makes you look good.
- A spirit of service helps you connect.
Correct
Serving others isn’t just about doing; it’s about being present to what others are experiencing. When you’re emotionally present with someone, you are able to connect with them and start building a relationship.
You’re shadowing another department, and it becomes clear that a process they’re executing is not effective. You’ve heard about the problems this process causes for other departments, and the solution seems pretty clear to you. What should you say?
- This process causes other teams so much frustration. What we should be doing is …
- I can see what’s going wrong here. Here’s what needs to be done.
- It seems like this process could be refined. Has anyone tried making the following changes?
- This process needs to be reworked from the ground up. Here’s a diagram.
- It seems like this process could be refined. Has anyone tried making the following changes?
Correct
Making an observation and asking if a solution has been considered gives the team space to tell you what has been done before. Often, there are reasons why seemingly obvious changes haven’t been made. By asking a question instead of drawing a conclusion off the bat, you build relationships through curiosity instead of alienating people through assumptions.
What humanizes you and impacts others is _____.
- posting personal photos on social media
- revealing deeply personal stories and emotions
- sharing your story, or telling your truth
- give surface level responses
- sharing your story, or telling your truth
Correct
Sharing your story or telling your truth allows other people to connect to parts of their own story in what you share. People like to be around those who make them feel seen, heard, and understood.
You realize you need to find a mentor, but you don’t know who to ask. Where should you start?
- Map out your career path from where you are to where you want to be.
- Start sending cold emails to the highest members of your organization, since they have demonstrated success.
- Wait for your supervisor to assign a mentor to you based on your level of development.
- Create a list of questions to ask your mentor.
- Map out your career path from where you are to where you want to be.
Correct
Mapping out your career will help you understand what skills you’ll need to gain, knowledge areas to develop, and gaps to close. Once you understand those things, you can work backward to start identifying who in your organization can mentor you in those areas.
Why does connecting people with each other ultimately strengthen your own network?
- It can generate new opportunities and boost your personal brand.
- It won’t because you aren’t adding anyone new to your network.
- You will learn new things through these partnerships.
- People will feel like they owe you one and will return the favor.
- It can generate new opportunities and boost your personal brand.
Correct
When you connect two people in your network together, their ideas and perspectives are multiplied together, and what comes out are even more relationships, projects, and opportunities.
Suppose you don’t get along with someone at work. It’s moved beyond a single conflict. You just flat out don’t get along. How should you proceed?
- Tell your co-worker off so they know you won’t take their aggression.
- Schedule a meeting with your co-worker and a third-party mediator.
- Spread the word so your peers know not to trust this person.
- Identify what the co-worker does well and ask yourself what you can learn from them.
- Identify what the co-worker does well and ask yourself what you can learn from them.
Correct
Identifying what’s right about someone will help you see that person for who they are: a flawed individual who has strengths and weaknesses just like everybody else. You’ll also identify what you can learn from them. This will help you change your mindset and make a struggle with a difficult team member work for you and not against you.
Why is it important to nail the first impression?
Select an answer:
1. Nailing the first impression means you can build off of that first connection over time.
2. People decide if they know, like, or trust you within 3-7 seconds of meeting you.
3. To build relationships, you must make connections early and often, beginning with the first impression.
4. All of these
4.
Who should be on your personal board of directors?
Select an answer:
1. a group of 3-5 high-level employees within your organization
2. a group of 3-5 diverse people you trust who have different backgrounds and different skill sets
3. a group of 3-5 people who share the same background or expertise
4. a group of 3-5 people who hold positions higher than yours, whether they are in your organization or not
2.
When it comes to managing conflict, let _____ be your guide.
Select an answer:
1. the marching orders
2. the golden rule
3. the greater good
4. the matrix
3.
Creating a _____ allows you to be strategic with your networking efforts, saving you time and increasing your influence.
Select an answer:
1. influence list
2. organizational chart
3. network map
4. development plan
3.
Let’s say you don’t have access to any new opportunities to build your network. You decide to start a new project so that you can pull in other people from around the organization. To help yourself identify a project that serves both you and the organization, you will need to find the sweet spot between your _____, _____, and _____.
Select an answer:
1. plan, goals, and incentives
2. strengths, weaknesses, and gaps
3. projections, estimates, and expectations
4. passion, skills and needs
4.
You want to get better at managing up and gaining influence with your boss. What should you do?
Select an answer:
1. Schedule a meeting with THEIR boss to gain the protection from above that you’ll need to influence your boss.
2. Start pitching your ideas around the company. Making yourself look good will make your boss look good.
3. Pad your calendar so that you can occasionally offer to take something of your boss’s plate, attend a meeting on their behalf, and anticipate their expectations.
4. Wait for your boss to come to you. Do not waste their time by interrupting their work.
3.
