Managing Organizational Change for Managers

Question 1

Which approach best describes the role of a manager during change?

1. Let people find out about the change on their own.
2. Ask your boss to communicate with you and the team throughout the change.
3. Influence your people after you get through the change yourself.
4. Influence and inspire your people.

Answer 1

4. Influence and inspire your people.
   Correct

No matter where managers are in the process of a change, they support their people through the change.

Question 2

Jason was just informed of a benefits change. He will need to communicate this with his team. However, he isn’t exactly happy with it. Which approach should Jason take to manage the change with his team?

1. Confirm your understanding.
2. Be indecisive.
3. Tell the team you do not like the change.
4. Share with everyone.

Answer 2

1. Confirm your understanding.
   Correct

Managers should make sure that they have all the facts and ask questions to see the bigger picture.

Question 3

At which stage of the change curve would you have formed a habit?

1. Comply
2. Compromise
3. Commit
4. Adjust

Answer 3

3. Commit

Change Curve
1. Become aware
2. Accept
3. Adjust
4. Comply
5. Commit

Question 4

What does a manager need to do for a successful change?

1. Make time for the internal transition process.
2. Make time for the external transition process.
3. Conduct a survey with the team on acceptance of the change.
4. Don’t ask too many questions.

Answer 4

1. Make time for the internal transition process.
   Correct

Making peace with the change and working through the internal transition is essential to a successful change.

Question 5

Joshua has had a lot of changes in his personal and professional life this year. The amount of change is exceeding his capacity to absorb it all. Which is the first thing Joshua should do?

Inventory the changes.

Just deal with the changes.

Make a decision about the changes.

Recognize there is a lot of change going on.

Answer 5

4. Recognize there is a lot of change going on.
   Correct

The first thing to do with any problem is to acknowledge that there is a problem.

Question 6

Shipra is managing a team of 20 IT employees. The company has just shifted strategies, requiring commitment and lasting change. Which approach should she use to encourage change?

1. tell me
2. sell me
3. show me
4. attract

Answer 6

4. attract
   Correct

Managers should use this approach by understanding people’s motivation and appealing to this in the context of their self-interests.

Question 7

Corey is faced with a huge facility change affecting his team. Which action will enable his team the best chance at success during the change?

1. Provide support.
2. Be realistic.
3. Create capability.
4. Involve the team.

Answer 7

3. Create capability.
4. Provide support.
   Incorrect - This action is about sharing information, taking time to listen, and demonstrating your support of the change by going first.
5. Be realistic.
   Incorrect - This action helps notify the inventory manager of where the team is in the change process and understand that each person will be different.
6. Involve the team.
   Incorrect - This action includes the team in discussions and involves some decisions related to the change.

Question 8

Shia is an IT manager responsible for implementing a new system. He knows he needs to include the employees in the process. As he leads his team through change, in which step in the process will he involve the team?

1. How
2. Reinforce
3. Why
4. What

Answer 8

1. How
   and
2. Reinforce
3. Why
   Incorrect - In this step, the manager will explain why the change is necessary, and set a context for change.
4. What
   Incorrect - In this step, the team knows their roles and how they connect the change to a higher purpose, like the organization’s strategy or values.

Question 9

Kathy needs an update on a client from Steve. Which communication component will help their interaction be effective and efficient?

1. shared context
2. receiver
3. message
4. sender

Answer 9

1. shared context
   Correct

This is the circumstance or condition that sets the stage for the message to be fully understood and assessed.

Question 10

Brady knows that trust is the foundation for successful change. As he communicates a change to his team, he shares his own mistakes. Which advice has helped Brady build trust with his team?

1. Be transparent.
2. Be true to your word.
3. Be observant.
4. Be authentic.

Answer 10

4. Be authentic.
   Correct

Trust is built by sharing your mistakes and what you learned from your own mishaps. This makes it safe for your team to do the same.

Question 11

Bernardo is getting ready to communicate his company’s product change to customers. He is clear on his audience’s perspective. Which action should he take when creating his presentation?

Select an answer:
1. Simplify complicated terms.
2. Use acronyms.
3. Use jargon and buzzwords.
4. Assume the audience is at his level of knowledge.

Answer 11

1. Simplify complicated terms.

Question 12

At which stage of the change curve would you be learning and exploring what the change means for you?

Select an answer:
1. Accept
2. Adjust
3. Commit
4. Aware

Answer 12

2. Adjust

Question 13

If people are more motivated to avoid pain than they are to change and get to a better place, how would you get your team to change?

Select an answer:
1. Use the power of light (positive emotions) to generate the emotion that creates change.
2. Use the power of heat (negative emotions) and light (positive emotions) to generate the emotion that creates change.
3. Use the power of heat (negative emotions) to generate the emotion that creates change.
4. Use authoritative and cognitive psychology to change behavior.

Answer 13

2. Use the power of heat (negative emotions) and light (positive emotions) to generate the emotion that creates change.

Question 14

Which statement does not describe a change vision?

Select an answer:
1. It clarifies why the change is happening.
2. It is an aspirational description of what the change will achieve.
3. It provides clear, realistic targets for measuring success.
4. It articulates what needs to be given up.

Answer 14

4. It articulates what needs to be given up.

Question 15

Practicing gratitude, exercising, an act of kindness, and meditation are all proven strategies to _____.

Select an answer:
1. increase resilience
2. decrease persistence
3. increase rigidity
4. decrease flexibility

Answer 15

1. increase resilience

Question 16

Paul is frustrated that the quotas for his team have changed in the middle of the sales cycle, and now he has to let his team know. Which method would help Paul manage his emotions and not undermine change?

Select an answer:
1. Make your emotions someone else’s problem.
2. Head into the meeting and let your team know how frustrated you are.
3. Ask yourself reflection type questions.
4. Tell the team they just need to accept the change.

Answer 16

3. Ask yourself reflection type questions.

Question 17

Mariska manages a team of 20 engineers in an ever-changing company. The last merger has brought on complex changes that have increased the FUD factor for all of them. How should Mariska deal with the uncertainty of these changes?

Select an answer:
1. Conduct an offsite field trip to help everyone relax.
2. Bring in human resources to help with expectations.
3. Be honest with the team and let them know they need to commit.
4. Break down the complex changes into smaller steps that everyone can follow with certainty.

Answer 17

4. Break down the complex changes into smaller steps that everyone can follow with certainty.

Question 18

A change has occurred that will affect Sandra’s team. She is not quite sure she agrees with it, but she wants to be honest with her team. What should Sandra avoid while having open communication with her team?

Select an answer:
1. sharing the right information at the right time
2. letting the team know where she is in her change process
3. she shouldn’t avoid anything in her discussions with the team
4. oversharing information

Answer 18

4. oversharing information

Question 19

Which example shows a leader who is a roadblock to successful change?

Select an answer:
1. Leaders who understand when your optimism is at odds with reality.
2. Leaders who know that individuals take time to change.
3. Leaders who often overestimate the ease of implementation.
4. Leaders who slow things down.

Answer 19

3. Leaders who often overestimate the ease of implementation.

Question 20

Being able to process change requires talking and listening. Which is the most advantageous way for a manager to help his or her team process change?

Select an answer:
1. Make sure you have all the answers before meeting with your team.
2. Practice silence and give the team time to talk.
3. Have a list of questions you want the employees to answer.
4. Interrupt your employees when you know they are not listening.

Answer 20

2. Practice silence and give the team time to talk.

Question 21

Jason has been noticing that his manufacturing team needs some encouragement, especially since the company announced a big change to its facility. Which approach should Jason avoid when using language to manage change?

Select an answer:
1. Verbally praise employees supporting the change.
2. Provide positive comments of encouragement.
3. Ask questions to help people think through the change.
4. Provide fewer positive than negative comments.

Answer 21

4. Provide fewer positive than negative comments.

Question 22

Ellie is in charge of a new LMS system for the company’s internal and external customers. The internal team is resistant to change. What should Ellie do?

Select an answer:
1. Understand the root cause.
2. Dismiss the resistance.
3. Assume they just don’t want to change.
4. Abandon the implementation.

Answer 22

1. Understand the root cause.