Conflict Management Flashcards
Why is conflict on teams necessary?
A. So disagreements can surface.
B. So the team leader can drive decisions quickly.
C. So teams can get better results.
D. So everyone can freely express their complaints.
C. So teams can get better results.
Correct
Well-managed conflict creates stronger commitment of team members and creates better results.
How do you manage style differences on teams?
A. Pick the style that the majority of team members have, and then create a team norm or culture based on that.
B. Let team members work out their differences individually. It’s not the team leader’s job to interfere with this.
C. Help team members better understand their unique style and appreciate how it adds value to the team.
D. It’s best for teams to have members that have a similar style so decisions can be made quickly.
C. Help team members better understand their unique style and appreciate how it adds value to the team.
Correct
When members understand and appreciate the value of their own style and that of others, it lowers unhealthy conflict.
What is an important step to align individual and team goals?
A. Always prioritize the team goal.
B. Always prioritize the individual goal.
C. Ask your team leader or boss to do this for you.
D. Get clear on both individual and team goals & identify where there may be conflict.
D. Get clear on both individual and team goals & identify where there may be conflict.
Correct
Getting clear on each helps us identify where there may be conflict.
What are the uses of The Conflict Iceberg tool in managing conflict?
A. It tells you how to get along better with the other person.
B. It helps you get curious about other team members’ perspectives rather than make assumptions about them.
C. It helps you understand why the other person doesn’t like you.
D. It tells you how to win an argument with the other person.
B. It helps you get curious about other team members’ perspectives rather than make assumptions about them.
Correct
New information we gather using the Conflict Iceberg tool will help you make a wise decision about the best approach to managing the conflict.
To be both assertive and cooperative, learn to _____.
A. guess what someone’s thinking and decide accordingly
B. be present and flexible so you can decide the best approach in the moment
C. do each half of the time
D. be respectful of others
B. be present and flexible so you can decide the best approach in the moment
Correct
You can understand what’s happening in a situation and respond.
It’s useful to use the Accommodating style of conflict management when _____.
A. maintaining a good relationship is more important to you than the issue at hand
B. you have unique expertise or information and the stakes are high
C. you feel you don’t have influence in the hierarchy
D. you dislike conflict
A. maintaining a good relationship is more important to you than the issue at hand
Correct
Choosing to prioritize cooperation often helps to preserve the relationship.
When is the Collaborative conflict management style useful?
A. The issue is of low importance to you
B. Time is of the essence and you have to move fast.
C. The issue at hand or relationship is important to you.
D. You don’t like conflict.
C. The issue at hand or relationship is important to you.
Correct
This warrants spending the time and energy to collaborate.
What are behaviors associated with healthy team conflict?
A. Members may have different viewpoints but are focused on driving team goals forward.
B. Team members shut down opposing viewpoints so team harmony can be maintained.
C. Team members don’t speak up about ideas that may be different from others’ points of view.
D. Team members blame others when something goes wrong.
A. Members may have different viewpoints but are focused on driving team goals forward.
When is the Compromising conflict management style useful?
A. Team members want a quick solution and the issue does not warrant the time it takes to collaborate.
B . The issue is of great importance to you and the team and finding a solution will require time and energy.
C. You’re getting impatient with slow decision-making.
D. You’re not the boss and don’t have authority
A. Team members want a quick solution and the issue does not warrant the time it takes to collaborate.
The Collaborating style of conflict management _____.
A. helps us avoid conflict when necessary
B. is about prioritizing others over ourselves
C. is the best style to use
D. is high on using both assertiveness and cooperation skill sets
D. is high on using both assertiveness and cooperation skill sets
When is it useful to use the Avoiding style of conflict management?
A. You want to be liked by others.
B. The situation that is bringing conflict is not that important to you.
C. You dislike others.
D. You feel uncomfortable.
B. The situation that is bringing conflict is not that important to you.
What is a major skillset required for successful cooperation?
A. Just doing what the other person wants you to do
B. Empathy, being able to see a situation from others’ perspective
C. Believing that you have less power in a situation
D. Always putting others’ priorities ahead of yours
B. Empathy, being able to see a situation from others’ perspective
When is it useful to use the Competing style of conflict management?
A. You have unique information or expertise and the stakes are high.
B. You’re the boss or team leader.
C. You think you’re right.
D. You have more power or influence in a situation.
A. You have unique information or expertise and the stakes are high.
What actions are important to resolve conflict due to change and ambiguity?
A. Start by managing your own stress behaviors and work to build positive work relationships.
B. This is not a team member’s job. They don’t have the authority to do that.
C. Try to stop all the changes so that the team can function well.
D. Find team members you can confide in to talk about the latest rumors and find out what’s happening.
A. Start by managing your own stress behaviors and work to build positive work relationships.
One of the major skillsets you need to be assertive is _____.
A. to be an expert on the topic
B. to be in a position of hierarchical power or influence (e.g. being the team lead or boss)
C. to know all the facts about a situation
D. to confidently communicate your point of view
D. to confidently communicate your point of view
